Documents and recordings

10 February meeting for leaseholders

Download the presentation from the recent residents meeting and watch the recording below

27 January meeting for all residents

Download the question and answers, and presentation from the recent residents meeting.

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Stratford Halo FAQs

We have answered some of the questions put to us by residents in the FAQs below. We will add to it as more questions are submitted and answered.
Frequently asked questions icon

Stratford Halo Buyback FAQs

We have answered some of the questions about the buyback scheme for leaseholders in the FAQs below.
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Housing benefit and Universal Credit support

Do you claim support for housing costs (rent) from Housing Benefit OR Universal Credit. Here's what you need to do.
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Council tax support

If you are a tenant temporarily living away from your permanent address NHG will be responsible for council tax on your Stratford Halo home. NHG will inform Newham Council Tax billing team. Find out more.

Contact us

  • A dedicated resident support hub is in place in the reception of Halo Tower.
  • Each household to be relocated will have a resident liaison officer.
  • We have a 24-hour hotline number 020 3815 0333
  • You can email us via your assigned address for non-urgent enquiries.

Sapphire Court

All residents - hotline@nhg.org.uk

Ruby and Opal Court

General needs and leasehold residents - operationshotline@nhg.org.uk
Folio London residents - foliohotline@nhg.org.uk

Amber Court

All residents - hotline@nhg.org.uk