Need help with My Account?

Where did you register previously?

My Account:

We've launched a new and improved online account service. If you registered for My Account on our website before 15 May 2019, you'll need to re-register but it only takes a couple of minutes.

My Genesis and My Notting Hill apps:

You can use this My Account service on your mobile and do much more, so you no longer need to use the apps. Please register online for My Account now. It's quick and easy to do!

Notting Hill Genesis sales website:

If you're buying a property, please access your application on our sales site instead.

My Account is now available to all of our residents (except for Paragon Student Lets residents).

In order to register, you'll need to be the named person (or one of them in the case of joint residents) on your lease or tenancy agreement. Other household members won't be able to register. You can register on behalf of someone else but you will need their permission and their details to do so.

If you’re a joint tenant or homeowner, you can each register separately with your own email address for full access to your account online.

You'll need the following to register for My Account:

  • Full name
  • Date of birth
  • Payment reference number
  • Email address

Your payment reference is an eight-digit number that you can find on any correspondence we've sent you.

You'll be asked to create a secure password (at least eight characters long, with upper and lower case letters, a number and a special character like ~, %, £, or !) for your online account (unless you choose to sign in with your social media account details).

The information you submit needs to match the details we hold in our system or you will have trouble registering.

If you have any problems registering or accessing your account please contact or talk to our customer services on Live Chat, weekdays from 8am to 6pm.

Are your details entered correctly? You may experience problems if we don't have your date of birth on record, or if the details you've entered are different from what we have in our system. Please talk to our customer services through Live Chat if on a weekday from 8am to 6pm, or you can email We may need you to provide photo ID to confirm your surname or date of birth.

Are you already registered? Please read 'Already registered for an online account' above.

Something else? If you're having any other issues, speak to one of our customer service advisors via Live Chat at the bottom left of your screen. if outside of working hours, you can email

We launched a brand new online account service on 15 May 2019.

If you registered for My Account on this website before 15 May 2019 or previously registered for our My Notting Hill app, you'll need to re-register. It's quick and easy to do. Please see our registration FAQs for more information.

If you've already registered for the new My Account (from 15 May 2019 onwards), please check that you're entering your details correctly and that you haven't accidentally added a space or other characters after your email address or password.

If you're looking to buy a property and started an application, you can log into your application on our sales site.

Go to the login page and click on the 'Don't remember your password?' link to reset your password.

Please note that the password reset link will be sent to the email address you registered with. If your email address has changed, please contact for help.

The resident forum is recruiting

Our new resident forum is looking for new members and you are now invited to apply to be part of this group.

We would encourage all residents to apply, whether you are involved with us already or not, and you will receive free training and support.

Find out more and apply.

Get involved

There are many ways you can get involved and have your voice heard, including activities such as open meetings, panels, residents’ associations, consultations and focus groups.

Get involved

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Your community podcast

Since 2020 we have partnered with Digital:Works to produce Every Kinda People, a podcast series that documents and celebrates the amazing stories of extraordinary people living in Notting Hill Genesis homes.

Listen now

Looking for a new challenge?

We are always on the lookout for talented people who are passionate about delivering exceptional customer service.

Careers at Notting Hill Genesis