After you've moved in, there are certain repairs and maintenance we expect you to carry out yourself, and others that are our responsibility. You can find out more about which repairs you are responsible for and which ones we take care of in our help and advice section.

Report a repair

Which repairs are you responsible for?

Your responsibility for repairs depends on whether you are a rent your home from or are a leaseholder with us.

Rented Repair

Repair responsibilities for rented properties

Leasehold Repair

Repair responsibilities for leasehold properties

Our cleaning and gardening service contracts often cover all our homes, which saves us time and money as we need manage only one contract, rather than several. That benefits you through lower management costs and ensuring uniform standards across all the homes we manage.

Download the guide to tenant maintenance responsibilties