Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.
Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.
Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.
Upcoming opportunities to get involved
- Repairs procurement – help us choose our repairs contractors. Register your interest below or come along to one of our upcoming repairs workshops.
- We are also setting up new contracts for fire servicing, work to void homes, water pumps and asbestos and we'd like you to be involved in the process. Register below to find out more.
- Reviewing our lettings policy – We are seeking feedback on some important proposed changes to our allocations and lettings policy. If you can spare a few minutes to share your thoughts on these changes, please click here to complete a short survey.
- Repairs: understanding your journey – At Notting Hill Genesis, we are committed to continuously improving the services we provide to you. To achieve this, we need your valuable insights and experiences.
The customer journeys team are excited to have a chat with you about your repairs experience. This chat would involve a friendly visit to your home for a relaxed and open conversation about any repairs journeys you may have been on. The discussion will take about an hour and will help us understand your needs better and improve our services accordingly.
If you are interested, please email involvement@nhg.org.uk. We look forward to hearing from you and working together to create a better experience for everyone.
Register your interest to be kept informed of these and all other upcoming opportunities.
FREE remote yoga sessions
As a thank you to residents who take the time to provide us feedback through resident involvement activities, local meetings, satisfaction surveys and complaints, we are now offering regular free remote yoga sessions. Our next free yoga session facilitated by Breathe Yoga is on Thursday 24 October, 12pm - 1pm. You can join this session from the comfort of your own home. Bookings can be made by emailing involvement@nhg.org.uk and are open to all residents! Spaces are limited to 12 per session. Future sessions will happen on 17 December 2024 and 24 February 2025.
The benefits of getting involved
- Meet new people and be part of a wider resident community
- Gain new skills and build experiences for your CV
- Feel empowered
- Gain further insights into Notting Hill Genesis
- Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
- Travel allowance and expenses (ie. carer costs) for certain meetings you attend
- Access to training opportunities and events
- Thank you events for residents who are regularly involved
Ways to get involved
Improve your community
Residents Annual Report
To see more details on what residents have achieved in 2023, take a look at our Residents Annual Report, produced with our Resident Voices Group.
Important documents for resident involvement
Resident involvement - code of conduct
The code sets out the standards of behaviour expected of all residents who take part in any Notting Hill Genesis involvement activities.
Rewards and recognition policy
We welcome resident involvement and reward contributions through yearly prize draws, events, vouchers and more.
Expenses guidelines
Residents and volunteers may claim reimbursement of expenses they incur as a result of their voluntary work for Notting Hill Genesis.