Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.
Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.
Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.
Upcoming opportunities to get involved
Job opportunities at Axis
Our repairs partners in the east region, Axis, are recruiting for various skilled repair operatives roles and are keen to offer the opportunities to our residents.
Carpenter – East London - £38, 325K - Carpenter · AXIS CLC
Plumber – East London - £38,325K - Plumber · AXIS CLC
Plumber – South Croydon - £38,325K - Plumber · AXIS CLC
Multi trader x2 – South Croydon - £40,660K - Multi Trader · AXIS CLC
Multi/carpenter – Essex £40,660K - Multi/Carpenter · AXIS CLC
If you are interested, fill in the online application form for the role that suits you (linked above) and add 'NHG resident – Axis contract' where it asks how you heard about the role. Applications close at the end of September or early October depending on the role.
Consultation opportunities
Service charges - resident survey
We're asking residents about their understanding of service charges, including how costs are divided and what support the first-tier tribunal can provide. Your feedback will help us improve the information and guidance we share as part of our service charge policy. Please take our short survey, which is open until 30 September.
Upcoming regional resident meetings
Hear key messages, speak to local housing teams and take part in conversations around improving the services that are most important to you.
West Region update
Thank you to everyone who joined our West Regional Residents Meeting in Ealing.
You can watch the 30-minute Regulatory Compliance Plan update recording and view the presentation slides.
North Region
- Date: Tuesday 1 December 2026
- Time: TBC
- Location: TBC
Central Region
- Date: Tuesday 16 March 2027
- Time: TBC
- Location: TBC
The benefits of getting involved
- Meet new people and be part of a wider resident community
- Gain new skills and build experiences for your CV
- Feel empowered
- Gain further insights into Notting Hill Genesis
- Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
- Travel allowance and expenses (ie. carer costs) for certain meetings you attend
- Access to training opportunities and events
- Thank you events for residents who are regularly involved
Ways to get involved
Improve your community
Residents' Annual Report
To see more details on what residents have achieved in 2024, take a look at our Residents' Annual Report.
Get involved and help shape your community
Under our newly invigorated engagement model, we’re creating more opportunities than ever for you to influence the services you receive. Whether you’re passionate about scrutiny projects, local drop-in sessions, or one-off consultations, your voice ensures we prioritise what matters to you.
By getting involved you can:
- Improve services (repairs, safety, community spaces).
- Shape decisions on rents, contracts, and policies.
- Choose flexible involvement —give as much or as little time as you have.
We’re committed to attracting diverse voices. Complete our registration form below and we’ll match you with the right opportunities based on your chosen preferences.
Important documents for resident involvement
Resident involvement - code of conduct
The code sets out the standards of behaviour expected of all residents who take part in any Notting Hill Genesis involvement activities.
Rewards and recognition policy
We welcome resident involvement and reward contributions through yearly prize draws, events, vouchers and more.
Expenses guidelines
Residents and volunteers may claim reimbursement of expenses they incur as a result of their voluntary work for Notting Hill Genesis.
