Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.

Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.

Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.

Our resident involvement model

Upcoming opportunities to get involved

  • We are setting up new contracts for fire servicing, work to void homes, water pumps and asbestos and we'd like you to be involved in the process. Register below to find out more.
  • Repairs: understanding your journey – At Notting Hill Genesis, we are committed to continuously improving the services we provide to you. To achieve this, we need your valuable insights and experiences.
    The customer journeys team are excited to have a chat with you about your repairs experience. This chat would involve a friendly visit to your home for a relaxed and open conversation about any repairs journeys you may have been on. The discussion will take about an hour and will help us understand your needs better and improve our services accordingly.
    If you are interested, please email involvement@nhg.org.uk. We look forward to hearing from you and working together to create a better experience for everyone.

Further ahead

Upcoming regional resident meetings:

  • 10 March 2025 – South and Central - 5:30pm - 7:30pm – Location TBC
  • 4 June 2025 – East - 5:30pm - 7:30pm – Location TBC

Register your interest to be kept informed of these and all other upcoming opportunities.

Breathe yoga logo

FREE remote yoga sessions

As a thank you to residents who take the time to provide us feedback through resident involvement activities, local meetings, satisfaction surveys and complaints, we are now offering regular free remote yoga sessions. Our next free yoga session facilitated by Breathe Yoga is on Tuesday 17 December, 12pm - 1pm. You can join this session from the comfort of your own home. Bookings can be made by emailing involvement@nhg.org.uk and are open to all residents! Spaces are limited to 12 per session. A future session will happen on 24 February 2025.

The benefits of getting involved

We are committed to work better together for our residents, providing safe warm and comfortable homes where they can live their lives well.
  • Meet new people and be part of a wider resident community
  • Gain new skills and build experiences for your CV
  • Feel empowered
  • Gain further insights into Notting Hill Genesis
  • Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
  • Travel allowance and expenses (ie. carer costs) for certain meetings you attend
  • Access to training opportunities and events
  • Thank you events for residents who are regularly involved

Ways to get involved

A group of residents standing on a street.

Improve your community

From forming a Residents’ Association to taking part in an estate inspection or rating the quality of your cleaning and gardening contractors, or if you live in a street property, there are many ways in which you can give feedback and improve your community and neighbourhoods.
Man and a woman at a resident involvement meeting.

Join a service improvement project

Currently there are a number of residents projects that meet to look at different service areas. Find out how to get involved.
Two women chat at the resident scrutiny panel.

Take part in short consultations

Residents can also take part in one-off activities. This is a flexible opportunity for residents to have their say and help improve services without necessarily committing to attending regular meetings.
A group of residents sitting on a bench outside offices.

Resident forum and governance committees

Support the resident voice by joining our oversight group or one of our governance committees.

Residents Annual Report

To see more details on what residents have achieved in 2023, take a look at our Residents Annual Report, produced with our Resident Voices Group.

Want to get involved?

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