Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.
Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.
Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.
Upcoming opportunities to get involved
- Fire alarms and sprinkler servicing and repairs contractor procurement - Help us choose new contractors for this vital service. Email involvement@nhg.org.uk to find out more.
- Meet the repairs contractors - Being held during February and March, these sessions are a great opportunity for residents to meet our new contractors, ask questions, and continue building strong relationships. Find out more.
Register your interest to be kept informed of these and all other upcoming opportunities.
Consultation opportunities
Personal Independence Payments - the government have recently released a call for evidence on Personal Independence Payments (PIP). They are seeking views from disabled people and PIP claimants. The aim is to get a better understanding of how PIP should be used to support people.
The key themes they are looking at are how PIP is assessed and barriers to accessing PIP, the current experience of claiming PIP, how this could be improved and how PIP adapts to the future as well as wider changes needed to make PIP work.
This is likely to have a big impact on future changes to PIP, so it is important that your voice is heard. If you would like to submit a response, you can do so online, by post or via email. All responses must be submitted by 28 May 2026. More information on the call for evidence and details about how to respond are available on the government website.
Upcoming regional resident meetings
Hear key messages, speak to local housing teams and take part in conversations around improving the services that are most important to you.
Thank you for joining us at the Regional Resident Meeting on 31 March 2026.
At the session, we shared an overview of our complaints service and how we work with residents.
You can view the presentation here.
We’ll be adding new dates for upcoming regional resident meetings soon, so please check back for updates.
The benefits of getting involved
- Meet new people and be part of a wider resident community
- Gain new skills and build experiences for your CV
- Feel empowered
- Gain further insights into Notting Hill Genesis
- Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
- Travel allowance and expenses (ie. carer costs) for certain meetings you attend
- Access to training opportunities and events
- Thank you events for residents who are regularly involved
Ways to get involved
Improve your community
Residents' Annual Report
To see more details on what residents have achieved in 2024, take a look at our Residents' Annual Report.
Get involved and help shape your community
Under our newly invigorated engagement model, we’re creating more opportunities than ever for you to influence the services you receive. Whether you’re passionate about scrutiny projects, local drop-in sessions, or one-off consultations, your voice ensures we prioritise what matters to you.
By getting involved you can:
- Improve services (repairs, safety, community spaces).
- Shape decisions on rents, contracts, and policies.
- Choose flexible involvement —give as much or as little time as you have.
We’re committed to attracting diverse voices. Complete our registration form below and we’ll match you with the right opportunities based on your chosen preferences.
Important documents for resident involvement
Resident involvement - code of conduct
The code sets out the standards of behaviour expected of all residents who take part in any Notting Hill Genesis involvement activities.
Rewards and recognition policy
We welcome resident involvement and reward contributions through yearly prize draws, events, vouchers and more.
Expenses guidelines
Residents and volunteers may claim reimbursement of expenses they incur as a result of their voluntary work for Notting Hill Genesis.
