Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.

Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.

Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.

Our resident involvement model

The resident forum is recruiting

Our new resident forum is looking for new members and you are now invited to apply to be part of this group.

We look forward to applications from residents of all tenure types and regions as well different backgrounds such as age, ethnicity, gender, those who identify as having a disability and sexual orientations.

We would encourage all residents to apply, whether you are involved with us already or not, and you will receive free training and support.

Find out more and apply.

Upcoming opportunities to get involved

  • Electronic security system procurement tender – help us choose new maintenance contractors.
  • New pest control contract arrangements – we are looking to provide a new pest control service by early 2025 and would like to hear your views of our proposals.
  • Input on specifications and home standards – with particular attention to kitchen and bathroom spec.
  • Repairs inspectors – help shape this new function in our repairs service.
  • Repairs procurement – help us choose our repairs contractors.
  • Voids standard review – those residents who have recently moved into a void property to give feedback on their experience of moving into a void home.

Register your interest to be kept informed of these and all other upcoming opportunities.

The benefits of getting involved

We are committed to work better together for our residents, providing safe warm and comfortable homes where they can live their lives well.
  • Meet new people and be part of a wider resident community
  • Gain new skills and build experiences for your CV
  • Feel empowered
  • Gain further insights into Notting Hill Genesis
  • Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
  • Travel allowance and expenses (ie. carer costs) for certain meetings you attend
  • Access to training opportunities and events
  • Thank you events for residents who are regularly involved

Ways to get involved

Resident Involvement Tour

Improve your community

From forming a Residents’ Association to taking part in an estate inspection or rating the quality of your cleaning and gardening contractors, or if you live in a street property, there are many ways in which you can give feedback and improve your community and neighbourhoods.
Resident Involvement Meeting 1

Join a service improvement project

Currently there are a number of residents projects that meet to look at different service areas. Find out how to get involved.
Resident Scrutiny Panel

Take part in short consultations

Residents can also take part in one-off activities. This is a flexible opportunity for residents to have their say and help improve services without necessarily committing to attending regular meetings.
Resident Involvement Tour 2

Resident forum and governance committees

Support the resident voice by joining our oversight group or one of our governance committees.

Residents Annual Report

To see more details on what residents have achieved in 2023, take a look at our Residents Annual Report, produced with our Resident Voices Group.

Want to get involved?

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