Your new website

We have reviewed, rebuilt and streamlined the content and structure to make the site more useful and easier to navigate.

Find out more

Contact us

The fastest and most reliable way to contact us is via our My Account customer portal.

You can also use our live chat feature below (bottom right) during office hours.

The easiest way to report a routine repair is online via My Account.

For heating and hot water issues, you can request repairs directly with the relevant contractor.

If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.

Emergency repairs are situations where there is a danger to life and limb, major damage to your home, flooding or major electrical faults.

Find out:

  • How rents and service charges are set
  • When rents and service charges are reviewed
  • How to pay


If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a contract with us known as a tenancy agreement.

As a leaseholder or shared owner, you hold a lease for the home in which you live. We are the freehold owner of the building in which your flat is located.