The resident forum is recruiting

Our new resident forum is looking for new members and you are now invited to apply to be part of this group.

We would encourage all residents to apply, whether you are involved with us already or not, and you will receive free training and support.

Find out more and apply.

Contact us

The fastest and most reliable way to contact us is via our My Account customer portal.

You can also use our live chat feature below (bottom right) to speak with our customer service centre during business hours. Please enable the live chat cookie category in order to use this feature.

The easiest way to report a routine repair is online via My Account.

For heating and hot water issues, you can request repairs directly with the relevant contractor.

If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.

Emergency repairs are situations where there is a danger to life and limb, major damage to your home, flooding or major electrical faults.

Find out:

  • How rents and service charges are set
  • When rents and service charges are reviewed
  • How to pay


If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a contract with us known as a tenancy agreement.

As a leaseholder or shared owner, you hold a lease for the home in which you live. We are the freehold owner of the building in which your flat is located.

Looking for your next home?

NHG Homes

Buy a home

Discover shared shared ownership with NHG Homes. We don’t just build homes, we create thriving communities.
Folio London

Private rent

At Folio London we provide high quality homes for rent, exceptional service and ongoing support. We are here for all renters, for as long they need us.
Oaklands Rise Courtyard

Affordable rent

We provide a number of affordable rent options for Londoners. Find out more.
Camberwell Fields

Social housing

If you are not already a Notting Hill Genesis housing tenant you will need to register with your local authority to access social housing. Find out how to apply.