Contact us
The fastest and most reliable way to contact us is via our My Account customer portal.
You can also use our live chat feature below (bottom right) to speak with our customer service centre during business hours. Please enable the live chat cookie category in order to use this feature.
The easiest way to report a routine repair is online via My Account.
For heating and hot water issues, you can request repairs directly with the relevant contractor.
If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.
Emergency repairs are situations where there is a danger to life and limb, major damage to your home, flooding or major electrical faults.
Find out:
- How rents and service charges are set
- When rents and service charges are reviewed
- How to pay
If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a contract with us known as a tenancy agreement.
As a leaseholder or shared owner, you hold a lease for the home in which you live. We are the freehold owner of the building in which your flat is located.
We have been alerted to issues of lenders rejecting EWS1 forms completed by fire safety consultants Tri Fire. This does not impact how we determine the safety of your building.
