The resident forum is recruiting
Our new resident forum is looking for new members and you are now invited to apply to be part of this group.
We would encourage all residents to apply, whether you are involved with us already or not, and you will receive free training and support.
Contact us
The fastest and most reliable way to contact us is via our My Account customer portal.
You can also use our live chat feature below (bottom right) to speak with our customer service centre during business hours. Please enable the live chat cookie category in order to use this feature.
The easiest way to report a routine repair is online via My Account.
For heating and hot water issues, you can request repairs directly with the relevant contractor.
If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.
Emergency repairs are situations where there is a danger to life and limb, major damage to your home, flooding or major electrical faults.
Find out:
- How rents and service charges are set
- When rents and service charges are reviewed
- How to pay
If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a contract with us known as a tenancy agreement.
As a leaseholder or shared owner, you hold a lease for the home in which you live. We are the freehold owner of the building in which your flat is located.