Service adjustments
As your landlord, we would like to try and gain a better understanding of our residents and their family members. We would like to capture any needs, health conditions or personal circumstances you choose to disclose to us, enabling us to tailor our service to you, improve service delivery and meet regulatory requirements.
We refer to these as ‘service adjustments’. A service adjustment need arises when a housing issue disproportionately impacts a resident due to their personal circumstance or characteristic. As a result, we can provide additional support for a more tailored service to ensure they you are not disadvantaged. Find out more.
Accessibility for all
We apply common sense and work closely with experts in the industry to make sure our website is accessible to all our users. We don't rely on automated tests and where possible, we test our site with real people.
We read documents like the Web Content Accessibility Guidelines 2.0 and use them as the basis for deciding how to make content and functionality accessible to everyone. We aim to perform at the 'AA' rating of the Web Content Accessibility Guidelines and continually work to improve our performance.
Problems using our site?
If you do have problems using our website, please email Notting Hill Genesis and we will try and fix the issue for you.
Why accessibility matters
We feel there is a moral obligation as well as a legal one. Whether you have a visual, hearing or motor impairment, whether you're using out-of-date technology or you don't use JavaScript, we want you to be able to access the information on our site.
The legal bit
The Equality Act states that service providers must not discriminate against disabled people. A website is a service and is therefore covered by this law.
Translating information
If you need any information from our website represented in Braille, in a larger font size, in a pictorial version, on CD (or other media) or explained in your own language, please contact your local officer.