Stratford Halo Updates

Sapphire Court residents meeting

We held an in-person meeting with Sapphire Court residents on 12 March to discuss the support we are providing and to hear how best we can continue to support them in the future.

The meeting discussed the chaperone service, storage and insurance for residents' possessions, the services at residents’ homes, permanent relocations, and how residents would like us to engage with them in the future.

This was a very productive session, and we are grateful to those that attended, sharing their feedback and ideas. We hope to organise similar consultations to capture the views of other residents at Stratford Halo. We’ll be in touch with you with details soon.

Permanent moves

We would also like to reiterate that any general needs tenants considering permanent relocation must complete and return a Transfer Application Form with the supporting documentation required. If you, or any member of your household has a medical condition or disability, you can also complete a medical self-assessment form to support your application.

Amber Court relocation

All the residents of Amber Court have been relocated to their temporary accommodation, where we hope they will be happy and comfortable. Thank you to all residents for your patience during the relocation process.  Now that all buildings on the estate are empty, you will now see security staff stationed outside 24 hours a day to keep your homes and belongings safe. 

Adjustments to water bills

We understand that some residents have continued to receive bills from Thames Water, in addition to standing charges, despite having moved away from your home. Residents have let us know that when they have explained to Thames Water that they have not been living at their home during the billing period, they have been asked to provide evidence.  

To help residents provide that evidence, we’ve prepared a template letter that you can add your details to and submit to Thames Water, requesting that additional bills are stopped while you are not living in your home. That template letter can be found here. 

Recent ‘trigger warnings’

As we’ve explained previously, there are devices fitted to the affected buildings to monitor movement in the structures. These devices send a notification if there is any significant movement in the buildings. As the weather becomes warmer, all buildings to expand very, very slightly, and shrink in size slightly when the weather becomes significantly colder. In recent weeks the devices have detected this movement on a number of occasions. When that has happened, we have had to suspend the chaperone service, for safety, while the original structural design engineers for the building attend to check and confirm the reasons for that detected movement. On Tuesday afternoon, these devices sent another trigger warning, meaning we had to temporarily suspend the chaperone service. On-site checks confirmed that the movement was caused by the warmer weather, and the chaperone service was back up and running early on Wednesday morning.

Residents’ hub

The two portakabins, which were put in place to house chaperone service, have been removed. There will be no change to the chaperone service, and the resident’s hub is completely unaffected.