Updated 22 May 2026
Bank Holiday Monday 25 May
The chaperone service and the resident hub are closed on Monday 25 May. They reopen on Tuesday 26 May.
Lift maintenance
Work will be carried out on the lifts in Opal and Ruby Court on 27 May from 10 am to 2 pm. Work will be carried out on the lifts in Sapphire Court on 28 May from 10 am to 5 pm and on 4 June from 10 am to 5 pm. Thank you for your patience while this work happens.
Sapphire Court booking system for chaperone visits
We are working through a priority list to reallocate slots to people who had theirs cancelled last week. Thank you for bearing with us while we do this. If you have an urgent need to access Sapphire Court please discuss this with your local officer.
Investigations in Ruby and Opal Court
These works were scheduled to end on Friday 22 May. However, they will be continuing over the next couple of weeks. The works have been arranged around residents’ chaperone bookings. We are still working through the details of the next phase of the investigations.
Changes to the chaperone service in Ruby and Opal Court
From 1 June the chaperone service at Ruby and Opal Court will be changing to one-hour slots, and current zones will be merged into one zone per block. This is following feedback from you and a review of how the service is being used. A new booking link shared with you soon. The chaperone service opening hours will remain as they are. If you do require longer slots for removals, you should contact your local officer who will be happy to make the longer booking required.
Permanent moves
We would also like to reiterate that any general needs tenants considering permanent relocation must complete and return a Transfer Application Form with the supporting documentation required. If you, or any member of your household has a medical condition or disability, you can also complete a medical self-assessment form to support your application.
Leaseholders' meeting
Thank you to those of you who joined us on 30 April for an online meeting about the buyback scheme. It was a positive and productive conversation. We enjoyed meeting with you and answering your questions.
The presentation we gave and the sections of the meeting that related to that presentation are available on the documents and recordings area of our microsite. The questions and answers and the slides are here.
Water shut-off
The water shut off has been completed in Opal, Ruby and Amber Court. The water was shut off to protect empty properties from leaks. When we can access Sapphire Court, we will update you about the progress with the water shut off there.
Amber Court relocation
All the residents of Amber Court have been relocated to their temporary accommodation, where we hope they will be happy and comfortable. Thank you to all residents for your patience during the relocation process. Now that all buildings on the estate are empty, you will now see security staff stationed outside 24 hours a day to keep your homes and belongings safe.
Adjustments to water bills
We understand that some residents have continued to receive bills from Thames Water, in addition to standing charges, despite having moved away from your home. Residents have let us know that when they have explained to Thames Water that they have not been living at their home during the billing period, they have been asked to provide evidence.
To help residents provide that evidence, we’ve prepared a template letter that you can add your details to and submit to Thames Water, requesting that additional bills are stopped while you are not living in your home. That template letter can be found here.
Residents’ hub
The residents’ hub is closed on Wednesdays. The opening times are Mondays, Tuesdays, Thursdays and Fridays from 10 am to 2 pm.
Sapphire Court residents' meeting
We held an in-person meeting with Sapphire Court residents on 12 March to discuss the support we are providing and to hear how best we can continue to support them in the future.
The meeting discussed the chaperone service, storage and insurance for residents' possessions, the services at residents’ homes, permanent relocations, and how residents would like us to engage with them in the future.
This was a very productive session, and we are grateful to those that attended, sharing their feedback and ideas. We hope to organise similar consultations to capture the views of other residents at Stratford Halo. We’ll be in touch with you with details soon.
Presentations and recordings
Couldn't make a previous meeting or looking to review previous presentations? Find recordings and presentations from all previous resident events, as well as other documents, letters and downloads.
Contact us
- A dedicated resident support hub is in place in the reception of Halo Tower.
- Each household to be relocated will have a resident liaison officer.
- We have a 24-hour hotline number 020 3815 0333
- You can email us via your assigned address for non-urgent enquiries.
Sapphire Court
All residents - hotline@nhg.org.uk
Ruby and Opal Court
General needs and leasehold residents - operationshotline@nhg.org.uk
Folio London residents - foliohotline@nhg.org.uk
Amber Court
All residents - hotline@nhg.org.uk