Stratford Halo Updates

Updated 19 August 2026 

On Wednesday 19 August, our Chief Customer Officer, Victor Da Cunha, wrote to all residents who have had to move from Stratford Halo to update you on the timeframes for any eventual return to the estate. This was followed up with phone calls from local teams explaining the situation in greater detail and answering any questions you had.

If you didn’t receive the letter, or phone call, please get in touch with your local officer straight away.

We know you have all been through some challenging times over the last year and it is important that we continue to be open and transparent about the future of your home.

The ongoing monitoring of the buildings, alongside the further investigations by structural engineers, has delayed the start of proposed remediation work and means the timeline we shared with you previously is no longer correct. We know this is frustrating news - slippage like this is common for programmes of this complexity and scale but we know that doesn’t make it any easier to hear.

The situation is different depending which building you live in.

Amber Court

Our current understanding is that the required remediation work will take at least a year, though this is still subject to change. We wanted to let you know we are now looking at you and other residents returning home from August 2027 at the earliest.

Our care and support team will be holding discussions with you and your family/support network to minimise any uncertainty and explain what will happen from now until you are able to return home.

Opal and Ruby Court

Our current understanding is that the required remediation work will take at least a year, though this is still subject to change. We wanted to let you know we are now looking at you and other residents returning home from August 2027 at the earliest.

We know this delay means more uncertainty for you, and you will be contacted to discuss moving you to more suitable long-term accommodation that meets your needs and gives you some security for at least the next 12 months.

Sapphire Court

At present we have not received assurances from the structural engineers responsible for the estate, or from our independent expert advisers, about exactly what the remediation plan and timeframe might be.

What we do know is that the work needed at Sapphire Court is considerably more complex than for the other buildings, and is more extensive than our advisers first thought. This means we don’t know what a workable fix for the building looks like. Even if we are able to find a fix, we have no certainty about how the building may be used in future, for example if walls need to be moved or additional strengthening brought in.

As a result, we are unable to commit to a date for residents to return and we now want to help and support you to find the right long-term home that meets your needs, either until you are able to return to your Stratford Halo home, or for a permanent move should that be the best option for you and your household.

What comes next

Your safety is our priority and we want to provide as much certainty and stability as possible. We want to help you make this move in a structured and planned way and avoid anyone have to move urgently from short-term accommodation.

Once we have agreed a future move with you, our team will provide you with all the support we can, including professional removal firms to help with packing, moving and storage. We have also engaged an experienced community partner, Newham Francis, to work independently with you to better understand how we can provide the support you need.

Thank you for your ongoing cooperation and patience. We are doing all we can to support you and your household. Our next resident’s meeting will be on 17 September at the Stratford Hub for residents of Sapphire Court, and online for residents of Opal and Ruby Court.