Updated 19 June 2026
Voluntary buyback deadline
The deadline for the buyback scheme passed on Monday (15 June), meaning it is closed to leaseholders who have not already made a meaningful start or material process in their transactions.
If you are interested in the buyback offer but have missed the deadline, please contact your local officer.
Opal, Ruby and Amber Court remediation meeting
Thank you to those of you who joined us on 20 May for an online meeting about the remediation and our proposals for a permanent solution. It was a positive and productive conversation. We enjoyed meeting with you and answering your questions.
The presentation we gave and the sections of the meeting that related to that presentation are available on the documents and recordings area of our microsite, alongside answers to the questions raised at the meeting.
Sapphire Court chaperone service
The chaperone service has been reinstated for part of Sapphire Court – the section known as Block G. This is made up of 92-131 Sapphire Court, 1, 2 and 3 Lapis Mews, 27 Warton House and the substation.
The chaperone service remains suspended for the rest of the building, plus 4, 5, 6 and 7 Lapis Mews and the car park – known collectively as Block F. We remain unable to allow entry to the building, as monitoring devices continue to detect movement that needs to be investigated and explained.
We fully understand that this is frustrating and is causing significant inconvenience. We are truly sorry about this but we must prioritise everyone's safety. Once we are able to better understand the behaviour of the building and determine how we can safely access it, we will prioritise urgent access requests.
For those residents who have slots booked, they remain confirmed unless we contact you to tell you otherwise. If you have a booking and we do not contact you to cancel, please arrive as planned.
Structural investigations at Opal and Ruby Courts
There are two rounds of structural investigations coming up, the first of which is starting on Monday 22 June and will run for five weeks.
For the first week (22-26 June) and the last (20-24 July), scaffolding will be being installed and then dismantled, preventing access through the main entrance gate and the underpass walkway on the Warton Road side of the estate.
From Monday 29 June to Friday 3 July, contractors will install a fence in the courtyard and car park, around a specific column in the undercroft of Ruby and Opal Court.
Both will impact the chaperone service. The timings of the service at Opal and Ruby Court are:
- Monday 22 to Friday 26 June – No chaperone service at Opal Court except for 5-7pm Tuesday and Thursday. Ruby Court has a full service.
- Monday 29 June to Friday 3 July - No chaperone service at Ruby Court except for 5-7pm Tuesday and Thursday. Opal Court has a full service.
- Monday 6 to Friday 10 July – Full chaperone service at both blocks.
- Monday 13 to Friday 17 July – Full chaperone service at both blocks.
- Monday 20 to Friday 24 July – No chaperone service at Opal Court except for 5-7pm Tuesday and Thursday. Ruby Court has a full service.
The chaperone service for both blocks will be available on weekends from 10am to 6pm throughout this period.
Permanent moves
We would also like to reiterate that any general needs tenants considering permanent relocation must complete and return a Transfer Application Form with the supporting documentation required. If you, or any member of your household has a medical condition or disability, you can also complete a medical self-assessment form to support your application.
Water shut-off
The water shut off has been completed in Opal, Ruby and Amber Court. The water was shut off to protect empty properties from leaks. When we can access Sapphire Court, we will update you about the progress with the water shut off there.
Amber Court relocation
All the residents of Amber Court have been relocated to their temporary accommodation, where we hope they will be happy and comfortable. Thank you to all residents for your patience during the relocation process. Now that all buildings on the estate are empty, you will now see security staff stationed outside 24 hours a day to keep your homes and belongings safe.
Adjustments to water bills
We understand that some residents have continued to receive bills from Thames Water, in addition to standing charges, despite having moved away from your home. Residents have let us know that when they have explained to Thames Water that they have not been living at their home during the billing period, they have been asked to provide evidence.
To help residents provide that evidence, we’ve prepared a template letter that you can add your details to and submit to Thames Water, requesting that additional bills are stopped while you are not living in your home. That template letter can be found here.
Residents’ hub
The residents’ hub is closed on Wednesdays. The opening times are Mondays, Tuesdays, Thursdays and Fridays from 10am to 2pm.
Presentations and recordings
Couldn't make a previous meeting or looking to review previous presentations? Find recordings and presentations from all previous resident events, as well as other documents, letters and downloads.
Contact us
- A dedicated resident support hub is in place in the reception of Halo Tower.
- Each household to be relocated will have a resident liaison officer.
- We have a 24-hour hotline number 020 3815 0333
- You can email us via your assigned address for non-urgent enquiries.
Sapphire Court
All residents - hotline@nhg.org.uk
Ruby and Opal Court
General needs and leasehold residents - operationshotline@nhg.org.uk
Folio London residents - foliohotline@nhg.org.uk
Amber Court
All residents - hotline@nhg.org.uk