Updated 22 July 2026
Car park closure
The car park beneath Opal, Ruby and Amber Courts will be closed to all vehicles and pedestrians from Wednesday 19 August. This closure will allow for support structures, known as props, to be installed in the car park as part of the remediation plans which will allow residents to return home.
We are unable to say when the car park is likely to reopen at this point, but it will be closed for an extended period of time. If you have a vehicle in the car park and have not yet spoken to us, please contact your local officer. Alternative bike storage will be installed ahead of the car park closure.
Sapphire Court chaperone service
The chaperone service for Block F (1-91 Sapphire Court, plus 4, 5, 6 and 7 Lapis Mews) will soon be reinstated as we have been given the go-ahead to allow limited re-entry to that part of the building. Thank you for your patience during this time. We are prioritising compliance checks and investigations which we have been unable to carry out during the suspension, as well as support for those who are making permanent moves elsewhere. We will provide a chaperone booking link by the end of the month.
Those in Block G (92- 131 Sapphire Court and 1, 2, 3 Lapis Mews) can continue to book slots via this link.
Opal and Ruby chaperones
The chaperone service for Opal Court and 18 flats within Ruby Court remains suspended. We are reviewing the situation and exploring options for expediting investigations.
Car park investigations
Further work is needed to investigate a wall in the car park beneath Opal, Ruby and Amber Courts. This will begin on Monday 27 July and last for two weeks, and our third-party advisers have confirmed the remaining chaperone service for Ruby Court must be suspended while work is taking place. We will be in touch directly with those affected.
This means between Monday 27 July and Friday 7 August, the remaining chaperone service will be limited to 5-7pm on Tuesdays and Thursdays, and 10am-6pm on Saturday and Sunday. We apologise for this inconvenience.
Voluntary buyback deadline
The deadline for the buyback scheme passed on 15 June, meaning it is closed to leaseholders who have not already made a meaningful start or material process in their transactions.
If you are interested in the buyback offer but have missed the deadline, please contact your local officer.
Opal, Ruby and Amber Court remediation meeting
Thanks to those of you who responded to our survey about the online remediation on 20 May. The survey is now closed, but you can still see the presentation we gave, and the sections of the meeting relating to that presentation, on the documents and recordings area of our microsite, alongside answers to the questions raised at the meeting.
Permanent moves
We would also like to reiterate that any general needs tenants considering permanent relocation must complete and return a Transfer Application Form with the supporting documentation required. If you, or any member of your household has a medical condition or disability, you can also complete a medical self-assessment form to support your application.
Water shut-off
The water shut off has been completed in Opal, Ruby and Amber Court. The water was shut off to protect empty properties from leaks. When we can access Sapphire Court, we will update you about the progress with the water shut off there.
Amber Court relocation
All the residents of Amber Court have been relocated to their temporary accommodation, where we hope they will be happy and comfortable. Thank you to all residents for your patience during the relocation process. Now that all buildings on the estate are empty, you will now see security staff stationed outside 24 hours a day to keep your homes and belongings safe.
Adjustments to water bills
We understand that some residents have continued to receive bills from Thames Water, in addition to standing charges, despite having moved away from your home. Residents have let us know that when they have explained to Thames Water that they have not been living at their home during the billing period, they have been asked to provide evidence.
To help residents provide that evidence, we’ve prepared a template letter that you can add your details to and submit to Thames Water, requesting that additional bills are stopped while you are not living in your home. That template letter can be found here.
Residents’ hub
The residents’ hub is closed on Wednesdays. The opening times are Mondays, Tuesdays, Thursdays and Fridays from 10am to 2pm.
Presentations and recordings
Couldn't make a previous meeting or looking to review previous presentations? Find recordings and presentations from all previous resident events, as well as other documents, letters and downloads.
Contact us
- A dedicated resident support hub is in place in the reception of Halo Tower.
- Each household to be relocated will have a resident liaison officer.
- We have a 24-hour hotline number 020 3815 0333
- You can email us via your assigned address for non-urgent enquiries.
Sapphire Court
All residents - hotline@nhg.org.uk
Ruby and Opal Court
General needs and leasehold residents - operationshotline@nhg.org.uk
Folio London residents - foliohotline@nhg.org.uk
Amber Court
All residents - hotline@nhg.org.uk