Benefits and money advice

What should I do if I'm having financial difficulties?

We understand many of you may be struggling with cost-of-living price rises. If you're having problems paying your rent, contact your housing officer or PMO via My Account as soon as possible, they can arrange a payment plan with you.

Here are some resources you can use:

  • As a Notting Hill Genesis resident, you can benefit from our partnerships with local support agencies - visit our Support services database for more information. 
  • For social and temporary housing tenants, we have an in-house welfare benefits team that can assist with challenging, appealing decisions as well as applying for other benefit entitlements such as PIP or attendance allowance. Please speak to your housing officer to be referred.
  • Use the benefits calculator to check you’re claiming everything you are entitled to.
  • Get help from your local council. You may be able to claim a Discretionary Housing Payment or get help from the Local Welfare Assistance Scheme. Each council runs their own scheme with different qualifying criteria but some may be able to help with food vouchers, energy top-ups or grants to deal with emergencies.  It's worth having a look at your council’s website to see if you can apply.
  • Citizens advice has useful information on paying energy bills and debts
  • Cost of living hub from the Mayor of London website contains a lot of information about help you can get if you’re in financial difficulty.

Universal Credit

You may be able to claim Universal Credit for help with your living and housing costs. You can claim Universal Credit online or call 0800 328 5644 (Mon-Fri 8am-6pm). Universal Credit is paid directly into your bank account monthly, which means you're responsible for paying your full rent to us.  The easiest way to pay is to set up a Direct Debit so that, when your rent's due, it will be taken out of your bank account without you having to do anything. If you don’t already have one, open a bank account. Make sure you can use it to set up direct debits or standing orders to pay your bills. Create a monthly household budget to keep track of your spending across the month.

Get full support on making a UC claim with Citizens Advice Bureau’s “Help To Claim” team - 0800 144 8 444.

Please note: when you submit a new claim for universal credit and you're already receiving legacy benefits such as tax credits, your entitlement to those benefits would end.

If you have savings

Combined savings of between £6000 and £16000 can cause a reduction in the amount of benefits to which you could be entitled, depending on your age and situation. If you and your partner (if you have one) have combined savings of more than £16,000, and one of you is under state pension age, you will not have any entitlement to universal credit or housing benefit. If you (and your partner) are over state pension age then you should check your entitlement as the savings limits are different for people over state pension age. 

Please use the benefits calculator to check entitlement, especially before submitting any claim to UC. If you have any concerns contact your housing officer or PMO via My Account.

Other support available

If you're unsure of what to claim, visit Turn2Us or Entitledto websites. You can also use Citizens Advice Bureau's (CAB) online chat for any benefits, employment, or housing queries.

Healthy Start

If you are pregnant or have children under the age of 4 and are in receipt of certain benefits, you may be able to get payments for fresh food, milk and vitamins under NHS Healthy Start. Please see here for more information How to apply – Get help to buy food and milk (Healthy Start)

Support with energy costs

For advice on switching and support to apply for energy grants:

  • If you live in Barnet, Brent, Ealing, Hammersmith and Fulham, Harrow, Hounslow, Hillingdon, RBKC or Westminster, you can self-refer to Green Doctor*
  • If you live in Camden, you can self-refer to Wish Plus*
  • If you live in Lambeth, Lewisham or Southwark, you can self-refer to South London Healthy Homes*
  • If you live in Essex you can self-refer to Green Doctors Essex*

*Please note eligibility criteria applies

For debt management, please see the 'Budget and manage debt' page.