About your tenancy agreement

When you signed your tenancy agreement, you entered into a legal contract with us. That contract includes a promise to pay your rent so that you have the right to remain in your home. 

Why you must pay your rent in advance

  • Paying your rent in advance is one of the most important promises you made in your tenancy agreement and you should make sure you understand exactly what it means.
  • When you pay your rent, you must pay for the week or month ahead, not the week or month that has just passed.
  • Your rent account must always be at £0.00 or in credit. If it is not, you will have breached your contract.

Paying weekly/monthly

If you have a weekly tenancy, you can still pay monthly if that’s more convenient. But you must make sure that you are paying the whole month in advance and that your balance never dips below £0.00.

For 2024/25, social housing tenants will see an increase of 7.7% in their net rent. For shared owners rents will increase based on the terms in their lease agreement.

Since April 2020, most social housing rents have increased by CPI+1% of the existing rent each year. The Consumer Price Index (CPI) is a figure used to measure inflation. The previous September’s CPI is used to calculate rent increases. In September 2023, CPI was 6.7%. Therefore, your rent this year will increase by up to 7.7% (6.7% + 1%). Find out more about how rents are set.


Read our rent and service charge frequently asked questions.

We appreciate that any rise is unwelcome, especially given ongoing cost-of-living pressures. To help you, we have a wide range of resources. You can find those on the cost-of-living support page, where there’s also a link to services provided through our partnerships with local support agencies.

Types of rent explained

Annual tenant rent reviews

Leasehold service charges