About your tenancy agreement

When you signed your tenancy agreement, you entered into a legal contract with us. That contract includes a promise to pay your rent so that you have the right to remain in your home. 

Why you must pay your rent in advance

  • Paying your rent in advance is one of the most important promises you made in your tenancy agreement and you should make sure you understand exactly what it means.
  • When you pay your rent, you must pay for the week or month ahead, not the week or month that has just passed.
  • Your rent account must always be at £0.00 or in credit. If it is not, you will have breached your contract.

Paying weekly/monthly

If you have a weekly tenancy, you can still pay monthly if that’s more convenient. But you must make sure that you are paying the whole month in advance and that your balance never dips below £0.00.

For 2023/24, rent increases for social housing tenants in our general needs homes was limited to 7% in line with the cap set nationally. We also capped rent increases for shared owners at 7%.

The 7% cap means that rent increases for most of you are significantly lower than they would have been had they been based on inflation rates in September 2022 as is normal.

Rent setting for 2024/25 is being finalised now.

Rents for residents in care and support services were not covered by the cap and increased in line with the usual formula set by our regulator, which is the consumer price index (CPI) + 1%.

Although the levels of increase vary, we appreciate that any rise is unwelcome, especially given ongoing cost-of-living pressures. Unfortunately, high inflation has also driven up our costs, which means we need to increase rents to ensure we can continue to make improvements to homes and services and manage our properties well.

To help you, we have a wide range of resources. You can find those on the cost-of-living support page, where there’s also a link to services provided through our partnerships with local support agencies.