Here's everything to help you get your problem sorted.
We (or the property owner) are responsible for insuring the building, but not leaseholders’ personal belongings. You should take out your own contents insurance as it is essential that your belongings are protected. Find out about insurance as a leaseholder.
We provide at least a night latch for the door of tenants' homes. You may want to fit more locks on doors and windows for extra security.
This policy explains how we handle requests from residents who want to have a lodger or subtenant live in their property. This policy applies to general needs and care & support tenants, as well as shared owners and leaseholders.
Major works are any works that fall outside what could be considered routine or day-to-day maintenance, or works that require any kind of project management. These are usually structural repairs or those of a technical nature.
How to make payments for your rent or service charge as well as how to receive payments from us.
As you use your home day to day there will naturally be wear and tear inside to areas like kitchens and bathrooms, in shared communal areas to flooring and walls and outside to woodwork like windows, doors and roofs. To keep your home in a good condition, we replace and repair these areas proactively in a planned programme of work.
It's your right to receive reliable property management services from the management agency of your building/estate, usually us.
We are committed to ensuring our residents have the same access to services whatever their circumstances and one of the ways we do this is through reasonable adjustment.
We provide a responsive repairs service, and we want to make sure you can enjoy living in your home. We want to ensure that you are confident speaking to us about any issues you may have in relation to the service we provide.
