Our performance

We want to provide our customers with the best possible service. We measure how we're performing against our service standards regularly. Performance data is also published in our financial statements and annual standards reports

Value for money

We aim to achieve value for money (VFM) and to be transparent in how we operate. This is core to delivering our corporate strategy. The way we will do it is outlined in our value for money strategy

You can also view our previous value for money self-assessments for Genesis Housing Association and Notting Hill Housing