Residents can also take part in one-off activities. This is a flexible opportunity for residents to have their say and help improve services without necessarily committing to attending regular meetings. Often this can be done remotely over email, by survey or for those without access to digital services, we can work with individuals to support them to get involved.

These include policy reviews, feeding back on communication templates, user testing digital products such as our website or the self-service portal, ‘My Account’, short surveys on one of our services or wider government or housing sector consultations.

To receive notifications about these kind of opportunities, sign up to our ‘Get Involved’ E-Bulletin below.

We welcome resident involvement and reward contributions through yearly prize draws, events, vouchers and more. Read our Resident Involvement Reward and Recognition policy for full details on how we recognise resident engagement.

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Ways to get involved

Resident Involvement Tour

Improve your community

From forming a Residents’ Association to taking part in an estate inspection or rating the quality of your cleaning and gardening contractors, or if you live in a street property, there are many ways in which you can give feedback and improve your community and neighbourhoods.
Resident Involvement Meeting 1

Join a group or forum

Currently there are a number of residents groups that meet to look at different service areas. Groups often meet three or four times a year face to face or online and have a fixed membership and chair.
Resident Involvement Tour 2

Steer Resident Voices, oversight and governance

Support the resident voice by joining one of our oversight groups or one of our governance committees.