Members of the Notting Hill Genesis Group of companies
Notting Hill Genesis Group is made up of several related companies. We will share your information with other members of the Group where necessary to best provide the services to you in accordance with the contract between us. An example of this could be when we wish to let you know about a service being offered by another company in the Group that could benefit your experience with us.
Your information will only be accessed by other companies in the Group where it is necessary to do so to provide services to you in accordance with our contract with you. The obligations which are set out in this notice shall apply to the other members of the Group to the same extent that they apply to us.
When we share information about you within the Group, we will tell you that this is happening and the reasons it has been shared.
See the full list of the companies that make up Notting Hill Genesis.
The service charge apportionment that a property will pay in respect of service charge costs. This is generally as a percentage of the total costs for a block or development that an individual property is liable to contribute towards. This is calculated either as a fixed percentage as outlined in the lease agreement or as a fair and reasonable apportionment as set out in the lease.
So as to demonstrate proportionality, transparency and reasonableness in how NHG are recovering service charge costs, may share your property address in the service charge statement with other relevant leaseholders. The lawful basis for this is that there is a legitimate interest in making this information available
We might share your personal information with companies who perform services on our behalf. They will only use this information to provide that service. We may also share it with other members of our corporate group, or a purchaser or potential purchaser of our business. If the situation occurs we may have to share your personal information without your consent if the law requires it, for example to government bodies or law enforcement agencies.
Generally, only our staff has access to your personal information. However, in some cases we share it with our business partners, such as:
- Contractors and managing agents
- Local authorities
- Legal advisors
- Police and fire service
- Government departments
- Welfare advisors
- Medical professionals
- Other housing associations
- National Fraud Initiative credit agencies
- Surveying agencies (who only act on our behalf)
We always make sure the organisations understand that the information must be used for the reasons we have specified and must be kept safe and secure. These organisations are also bound by contractual data sharing agreements.
We’ll only share information about you which is relevant and necessary to address your individual needs. Our contractors and sub-contractors are contractually required to ensure that they securely collect and store your information as set out in the Data Protection Act 2018 or the General Data Protection Regulation (as applicable).
In any other instances your personal information will not be shared with any other third parties, unless your explicit consent has been granted for example your MP to respond to a complaint.
Where we share information for these reasons we will tell you before the information is shared. The contractors acting on our behalf will also confirm to you that they are doing so when they contact you, so you know where your data came from.
Regulators and other legal obligations
We may also be required to share your information with our regulators who are permitted access to this information by law for example to respond to a complaint that you have raised with them and with other organisations where we have a legal obligation to share the information with them.
We also share your information with Government bodies for research and statistical purposes. The information helps provide the Government with a better understanding of the social housing market and help inform social housing policy. More information about how this data is used by the Government and why can be found in the Continuous Recording of Social Housing lettings and sales (CORE) notice.
The information you provide us with will never be disclosed outside of the European Economic Area, unless there are appropriate safeguards in place, including contracts and requiring any third party to adhere to these
Accuracy of your information
We endeavour to keep our records up to date. However, if any of your personal details change (e.g. telephone number, contact information), please let us know and we will ensure our systems are corrected.