Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.

Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.

Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.

Our resident involvement model

Upcoming opportunities to get involved

  • Fire alarms and sprinkler servicing and repairs contractor procurement - help us choose new contractors for this vital service. Email involvement@nhg.org.uk to find out more.
  • Residents Association Roundtable - 23 September 2025: We'll be hosting a Resident Round table meeting, designed to bring associations together for open conversation and community building. We want to listen to your views. Email involvement@nhg.org.uk to find out more.
  • Regional Residents Meeting - 24 September 2025: Our next meeting will be held in Hammersmith where you can hear key messages, speak to local housing teams and take part in conversations around improving the services that are most important to you. Register now.
  • Damp and Mould Training - 12 November 2025: The training will explain the various types of damp and how to identify if there is a problem, as well as increase your understanding of condensation and mould problems, and how to prevent problems arising. Email involvement@nhg.org.uk to find out more. If you are concerned about damp or mould, please contact us as soon as possible

If you are interested, please email involvement@nhg.org.uk. We look forward to hearing from you and working together to create a better experience for everyone.

Register your interest to be kept informed of these and all other upcoming opportunities.

Upcoming regional resident meetings

West London

24 September 2025
12.00-4.00pm

The Irish Cultural Centre, Hammersmith

North London

1 December 2025
5.00-7.00pm

Location to be confirmed

The benefits of getting involved

We are committed to work better together for our residents, providing safe warm and comfortable homes where they can live their lives well.
  • Meet new people and be part of a wider resident community
  • Gain new skills and build experiences for your CV
  • Feel empowered
  • Gain further insights into Notting Hill Genesis
  • Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
  • Travel allowance and expenses (ie. carer costs) for certain meetings you attend
  • Access to training opportunities and events
  • Thank you events for residents who are regularly involved

Ways to get involved

A group of residents standing on a street.

Improve your community

From forming a Residents’ Association to taking part in an estate inspection or rating the quality of your cleaning and gardening contractors, or if you live in a street property, there are many ways in which you can give feedback and improve your community and neighbourhoods.
A resident meeting their housing officer in their home.

Join a service improvement project

Currently there are a number of residents projects that meet to look at different service areas. Find out how to get involved.
Two women chat at the resident scrutiny panel.

Take part in short consultations

Residents can also take part in one-off activities. This is a flexible opportunity for residents to have their say and help improve services without necessarily committing to attending regular meetings.
Nhg Resident Forum

Resident forum and governance committees

Support the resident voice by joining our oversight group or one of our governance committees.

Residents' Annual Report

To see more details on what residents have achieved in 2024, take a look at our Residents' Annual Report.

Get involved and help shape your community

Under our newly invigorated engagement model, we’re creating more opportunities than ever for you to influence the services you receive. Whether you’re passionate about scrutiny projects, local drop-in sessions, or one-off consultations, your voice ensures we prioritise what matters to you.

By getting involved you can:

  • Improve services (repairs, safety, community spaces).
  • Shape decisions on rents, contracts, and policies.
  • Choose flexible involvement —give as much or as little time as you have.

We’re committed to attracting diverse voices. Complete our registration form below and we’ll match you with the right opportunities based on your chosen preferences.

Get involved form

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