Resident involvement and engagement are a vital part of our efforts to ensure that residents remain at the heart of what we do at Notting Hill Genesis and under our newly invigorated involvement and engagement model there are plenty of opportunities to get involved in areas that matter to you.
Our aim is to attract a more diverse range of voices to take part in projects and activities that improve the services you receive. Depending on the time you can give and the interests you have, offering different ways to get involved such as scrutiny projects, one-off meetings or consultations, as well as local engagement opportunities such as regional meetings and drop-in sessions, means the model remains inclusive and flexible for all our residents.
Following an extensive consultation period, we recently updated our involvement and engagement model. Find out how the model was developed.
Upcoming opportunities to get involved
- Become the Resident Forum Chair at Notting Hill Genesis -
we’re looking for an inspiring leader to chair our Resident Forum, a group that plays a vital role in strengthening residents’ voices and shaping services across NHG. As Chair, you’ll lead forum meetings, champion resident involvement, and work closely with senior NHG staff to ensure transparency, integrity, and meaningful engagement. The deadline for applications is 2 February 2026. Find out more.
- Fire alarms and sprinkler servicing and repairs contractor procurement - help us choose new contractors for this vital service. Email involvement@nhg.org.uk to find out more.
Register your interest to be kept informed of these and all other upcoming opportunities.
Consultation opportunities
We’re reviewing our domestic noise and neighbour disputes policy and would like your views on how it can be improved.
The policy sets out how we respond to reports of noise which can be reasonably expected between neighbours and would not be considered ASB. The policy also sets out our approach to managing disputes between neighbours such as disagreements which are not related to housing management issues.
We would particularly like to hear from residents who may have experienced these types of issues and would like to share their experiences of our process and how they think it could have gone differently.
We will be holding an in-person meeting and a separate online meeting to discuss the policy in the last week of January. If you’d like to get involved, please contact us via policy@nhg.org.uk.
Upcoming regional resident meetings
Hear key messages, speak to local housing teams and take part in conversations around improving the services that are most important to you.
Regional Resident Meeting
(Central London but open to all NHG residents)
Date: Wednesday 11 March 2026
Further details TBC.
The benefits of getting involved
- Meet new people and be part of a wider resident community
- Gain new skills and build experiences for your CV
- Feel empowered
- Gain further insights into Notting Hill Genesis
- Access to our rewards and recognition policy including an opportunity to receive thank you vouchers to recognise your time and support
- Travel allowance and expenses (ie. carer costs) for certain meetings you attend
- Access to training opportunities and events
- Thank you events for residents who are regularly involved
Ways to get involved
Improve your community
Residents' Annual Report
To see more details on what residents have achieved in 2024, take a look at our Residents' Annual Report.
Get involved and help shape your community
Under our newly invigorated engagement model, we’re creating more opportunities than ever for you to influence the services you receive. Whether you’re passionate about scrutiny projects, local drop-in sessions, or one-off consultations, your voice ensures we prioritise what matters to you.
By getting involved you can:
- Improve services (repairs, safety, community spaces).
- Shape decisions on rents, contracts, and policies.
- Choose flexible involvement —give as much or as little time as you have.
We’re committed to attracting diverse voices. Complete our registration form below and we’ll match you with the right opportunities based on your chosen preferences.
Important documents for resident involvement
Resident involvement - code of conduct
The code sets out the standards of behaviour expected of all residents who take part in any Notting Hill Genesis involvement activities.
Rewards and recognition policy
We welcome resident involvement and reward contributions through yearly prize draws, events, vouchers and more.
Expenses guidelines
Residents and volunteers may claim reimbursement of expenses they incur as a result of their voluntary work for Notting Hill Genesis.
