Get involved

Residents are at the heart of shaping our services. The resident involvement team help enable residents to feedback on services. The team works with staff across the organisation to identify opportunities to involve residents. There are many ways for you to get involved and help improve services for all residents. This includes activities such as open meetings, panels, residents’ associations, consultations and focus groups. 

Browse these opportunities below or talk to your officer.

You can also get in touch via to find out more, please specify your interests to receive opportunities to get involved.

We include regular updates about our work in Connections and on the news section of the Website

  • Local forums

    Across each of our regions, we organise open forums throughout the year as an opportunity for residents to hear updates from NHG and to meet their local housing teams. A range of topics are discussed from repairs to complaints, and these are often chosen by residents who attend the forums. To find out details of the next forum happening in your area, please get in touch with the Resident Involvement Team.

  • Scrutiny groups

    Some of our local forums also have scrutiny groups who meet quarterly to examine the feedback in more detail, devise and develop local scrutiny projects on the back of forum discussions.

    There are local groups set up in Kensington and Chelsea, Hammersmith and Fulham, the Outer West (covering Ealing, Hounslow and Hillingdon) and a very local group in Bolney Meadow, Lambeth. If you live in any of these areas and want to find out more, please get in touch by emailing

  • Residents' association

    A residents' association (RA) is a group made up of local residents living in a particular area. It plays a part in dealing with problems at a local level, as well as organising activities such as social events and finding ways of improving the local area. It represents the views of its membership and residents to their landlord, the local authority and any other relevant agencies.

    Want to set up or join a residents’ association? Read our RA toolkit and good practice guide for some handy tips and hints to get things going. Contact your local officer or the team when you’re ready to proceed. As part of your RA, you will need to have a constitution, hold regular meetings and an AGM and have a registered bank account for your RA. You will also need to complete this annual form on a yearly basis. As a constituted RA and by providing this information each year, you will be eligible for a small grant to help run your association.


  • Task and finish projects

    These are short, time specific projects for residents to participate in . They’ll work alongside staff to scrutinise an issue or service area and develop solutions and recommendations either in a local setting or more broadly across NHG for example looking at fire safety.  If you’re interested in taking part in these projects, get in touch, and we’ll add you to the list of interested residents

  • Health and disability panel

    This group was established to raise awareness of the issues affecting disabled or vulnerable residents and examine policies and services that NHG deliver. The group meets quarterly and is open for additional membership.

  • LGBT+ forum

    The Lesbian Gay, Bisexual, Transgender forum meets quarterly to discuss matters affecting the LGBT+ Notting Hill Genesis residents. The group meets quarterly and is open for additional membership.

  • Asset management steering group

    We have a small group of residents who work closely with our Assets team assisting them and providing feedback on matters concerning both planned and responsive repairs. Membership is currently at capacity although there are opportunities for one off activities in this area.

  • Focus groups and specialist requests

    Residents can take part in one off engagement activities such as reviewing a policy or procedure, testing new products or technologies or giving feedback on some draft communications. This is an ideal opportunity to have your say and take part without necessarily committing to attending regular meetings and can be often done remotely over email. We also occasionally issue surveys and polls and other feedback opportunities for residents to contribute towards on a range of subject areas.

    Some more committed involvement includes volunteering to help procure some of NHG’s contracts and participating in discussions around NHG service charges. If you are interested in any of the above, please get in touch.

  • Resident monitors

    As a local volunteer, you’ll monitor and assess the quality of estate services carried out by our contractors for where you live. This can include rating services via text message or accompanying a housing officer or PMO on an estate inspection. 

    If you are interested in volunteering, please email 

  • Independent complaint reviewer

    Residents can volunteer to take part in a review of our Stage 2 complaints. When a complainant remains dissatisfied with our response they can ask for it to be escalated and reviewed. At this stage the case will be looked at by an independent manager and the complainant can also ask for a resident to review their complaint and our response.

    Once you have been trained, this is all done by email, where you will receive a pack setting out the background and chronology and be invited to give your comments. For your time and as a small thank you, the complaints team will also send you £10 gift voucher for each complaint reviewed. If you are interested please get in touch with us.

  • Resident voices group

    The Resident Voices Group has been set up to act as representative hub where the resident involvement experiences are gathered and heard.  It is the formal link between our resident involvement network and group board. The group will meet quarterly to review feedback, and instigate service improvements working alongside the Involvement team, executive board members and directors. The group are made up of the chairs and/or representatives of our established groups and projects as well resident board members and residents who sit on our sub committees. For more information and updates on the progress of this Resident Voices Group, please visit our blogs page

Interested? Find out more or sign-up now by emailing