The tragic death of Awaab Ishak in Rochdale will have shocked and saddened many of you, as it did all of us at Notting Hill Genesis. At the same time, we are acutely aware that some of you live in homes with damp and mould and that we haven’t always dealt with issues as quickly or effectively as we should.
What we’re doing
Our local officers check for damp and mould as part of routine annual visits to every one of our homes. They are asked to record whether damp and mould is present and rate it according to severity so that we can prioritise more severe cases and deal with them quickly. We have recently introduced extra training to support our teams to do that as effectively as possible.
We are reviewing known instances of damp and mould to check we fully understand how severe each case is so that we can prioritise action accordingly.
Working with our dedicated resident focus group, we are also improving guidance and information for colleagues and customers on how mould and damp should be tackled. We’ll add that to our website shortly.
What you should do
If you have a problem with condensation or mould in your home that you cannot manage, you can now call our dedicated telephone line 020 8451 8001. Alternatively, contact your housing officer/property management officer via My Account.
You can also raise issues by:
- Calling your housing or property management officer directly
- Using the live chat function on our website