Thank you for your feedback on My Account

We’d like to say a big thank you to all residents who completed the recent survey about My Account. We received more than 2,000 responses. Your feedback will help us to make vital improvements over the coming months.

Since we launched My Account, our portal for residents to manage their account and access our services, we’ve used your feedback to make various changes to enable you to do more and at your convenience. The feedback you’ve provided us through the survey will enable us to focus on:

  • Including more information about your home, such as your tenancy agreement and energy certificate for your property
  • Introducing information about your community and the services you receive, such as communal cleaning and gardening
  • Improving the ‘reporting a repair’ function

Watch this space for more information on specific improvements and additional features, which we’ll also include in the summer edition of Connections.

While we continue to develop My Account, we recognise many residents may wish to contact us in other ways. Your local officer remains the first point of contact, whether through My Account, telephone or any other method. When contacting us by phone, please remember to contact your local officer using the landline number you have been provided with. This is to ensure your call is picked up when your local officer is unavailable.