Over the last few months, residents and staff have been working together on a number of projects, all aiming to improve different aspects of the services you receive every day. The projects are mostly decided by our Resident Voices Group, made up of residents representing the different involvement groups and activities, and residents who sit on our governance committees.
Below are some examples of the improvements being put into action:
|
Project |
Resident recommendations |
What will this mean? |
|
Building safety communications
|
|
Clearer, more consistent communications for residents regarding building safety.
Tailored information depending on each building. |
|
Recruitment & training of local officers |
|
More knowledgeable staff
All staff have equal knowledge and access to learning
New staff have more confidence and can help with enquiries straight away
|
|
Resident & Staff relationship agreement |
|
Set of principles created by staff and residents together, to be respected and adhered to, together.
|
|
Annual Visits |
|
Purpose of annual visit is clear for residents
Residents know what to expect during an annual visit and how to track any follow up actions. |
A big thank you to all the residents who joined these projects. Keep an eye out for more updates on the positive differences these recommendations have made!
If you would like to be involved in work like the above, please fill out our expression of interest form.
For ongoing opportunities, take a look at our resident involvement webpage.