Planned improvements are back on track

It has been a challenging few months for everyone – and it’s been no different for those involved with our planned investment programme.

We were forced to pause our work during lockdown and while this was inconvenient, it did allow us the chance to think about what we do well and what we can improve.

One of the changes to come from this is a renewed focus on the quality of communication around our planned improvement work, so residents are more involved in the process. As part of this we have been working with the Asset Management Resident Steering Group to help understand what our residents think about our services and what they would like to see change.

Together, we have looked at how we can capture the experience of residents as works are completed. Over the next 12 months you will see changes such as resident information leaflets outlining what happens while work is carried out as well as end-of-project surveys.

We are also looking at how we can better utilise digital services so you can see when work is due to take place. This will take time, but we feel it is more important than ever that this information is available at your fingertips, when you need it.

We are now starting to return to site so work can recommence, with around 35 per cent of our 2020 programme now in progress. Much more will be rolled out in the coming months as we make up for lost time.

There are many challenges we are focusing on over the coming years but we will do that with our residents in mind, so we can create services with you at their heart. Please keep an eye on this website and future editions of our Connections newsletter for updates on our progress and more on our plans.