Our offices will close from 1pm on Tuesday 24 December and reopen on Thursday 2 January.
If you need an urgent repair during this time, please contact us in the following ways:
• If you have a named housing officer or property management officer, contact them on their usual 020 number. Your call will be diverted to our out-of-hours repairs service or customer services centre.
• If you do not yet have a named housing officer or property management officer, please contact the customer service centre directly on 033 3000 3000 or at: www.genesisha.org.uk/report_a_repair
Please only contact us if you have a genuine emergency such as a heavy leak, flooding, major electrical fault, serious failure of heating and hot water or serious sewerage or drainage problems.
Please do not report emergencies via email while our offices are closed.