My Account, our online portal, will be unavailable from 3.30pm on Thursday 2 September until 7am on Tuesday 7 September. If you need an emergency repair during this time, please call 020 3815 0000 and select option 1.
The temporary suspension is needed so that we can carry out vital maintenance work, which will ultimately improve your experience of My Account.
If you pay your rent and/or service charges directly online, don’t worry – we’ve turned off our automated processes while the portal is unavailable so that you don’t receive notifications of arrears due to the downtime. If you need to make a payment, please do so before 3.30pm on Thursday 2 September or after 7am on Tuesday 7 September.