Launch of new online service

Over the coming months we’re launching our new fully digital self-service platform.
This will form part of the new service offer to residents and replace the former Notting Hill Housing and former Genesis mobile apps, along with the former repairs portal on the Notting Hill Housing website.

You can use the service to manage your personal information, view your rent statement, make a payment or set up a direct debit instruction online, whenever it is most convenient for you. You’ll also be able to raise and track repairs to your home, block or estate.

It’s a secure portal so you’ll need to create an account using your name, date of birth and your payment reference number.

We’re introducing this service gradually to all residents and we will send you a welcome email or letter in due course to invite you to create an account.

Please wait until you have received this invitation before attempting to sign up as we will send you all the information you need in order to do so.