Last week was digital week, a huge part of our summer campaign to encourage resident sign up to My Account.
Throughout the week, frontline officers were out and about on site to reconnect with communities and help residents register for My Account. Several members of our executive board and directors accompanied them on their visits and inspections.
Executive board members Carl Byrne and Mark Vaughan have explained the benefits of using My Account.
The week featured a My Account masterclass giving residents the chance to ask questions and familiarise themselves with the online platform. There was also a prize draw of high street vouchers worth £500 - all residents had to do for a chance to win was use My Account for a self-service transaction during Digital Week.
Property management officer Jason Ellis was among many frontline officers praised by residents. One said “A few months ago now, I raised the fact with my housing officer, Jason, that I am a transgender woman and needed to update my details to match my true name and identity. I was apprehensive, but I have to say that Jason was excellent. He took the time to listen and took action immediately.
“Thank you, Jason. In the current political climate where people like me are unjustly targeted in the media, you treated me with dignity, respect, compassion and did so automatically. It may not seem like a big deal, but I really appreciated it nonetheless.”
The proof is in the numbers too. We’ve had over 3,300 registrations since the start of the campaign and over 4,000 cases raised by residents through self-service.
Supporting residents to self-serve is a core part of our Corporate Strategy and part of our progressive plans to make technology work better for residents and enable us to deliver a better service.