It is important that all our residents continue to have decent, warm and safe place to live.
Like many landlords, when lockdown restrictions came into place, we had to prioritise the repairs that we provided, and we moved to an emergency only repairs service.
As lockdown measures have been eased, we have been able to carry out routine as well as emergency repairs for most households. There was a backlog of repairs that needed to be addressed when restrictions were lifted, so in some cases it has taken longer than normal to carry out non-essential work. We are working hard to get back to normal timeframes for completing all repairs.
To keep our staff and residents safe, we are continuing to only carry out emergency work where a household member is isolating or where an individual is being shielded.
If you are having a repair completed, the operatives entering your home should notify you in advance of arrival, maintain a safe distance and follow hygiene procedures, as set out in the latest government guidance.
You should continue to log repairs in the normal way, and if you are logging the repair via our online MyAccount service, please provide photos where possible to help increase the chance of us fixing your repair on the first visit.
For more information about what to expect when we visit your home to complete a repair, please contact your housing officer or see www.nhg.org.uk/residents/repairs-and-maintenance/report-a-repair