Our My Account service is already helping thousands of residents access our services when they want, where they want and how they want, and one tenant has spoken about her experience.
Olivia, who lives in Kensington, has already benefited from being able to book repairs immediately and review her rent account at any time of day.
She said: "I’ve been using the system ever since it first become available and I really like having the option to self-serve where everything I need to do is under one umbrella.
"The system is really easy to use and allows me to book a repair and find a time slot that suits me even if it’s outside office hours because I don’t need to speak to anyone."
The system can be used on mobile phones and tablets, as well as desktop computers, so you don’t even need you own devices to self-serve.
Olivia added: "When I have needed to arrange a repair the system allows me to upload photos of the issue and that seems to have helped the operatives know exactly what is needed before they even arrive. And receiving reminder text messages so I don’t forget a visit has been really useful."
She also has some advice on what we can do to enhance the system, adding: "Sometimes finding the right category for your repair can be tricky, so I would like to see that improved."
That is something we will be working on in the future to ensure the system is as resident-friendly as possible. If you use My Account and would like suggest improvements, please email us.
To sign up for My Account and enjoy the same benefits as Olivia, please visit www.nhg.org.uk/residents/my-account or speak to your housing officer.
"When I have needed to arrange a repair the system allows me to upload photos of the issue and that seems to have helped the operatives know exactly what is needed before they even arrive. And receiving reminder text messages so I don’t forget a visit has been really useful."