In the second of a series of articles, we speak to various members of NHG staff from across the organisation about their role and what their typical day (or week) is like.
Owen Wiggins is a floating housing officer for our West London region.
• What is your role?
As a floating housing officer, I differ from a regular housing officer in that I don’t have an assigned patch and I handle cases that are more complex and time-consuming than a regular housing officer has time to deal with. I currently work across two teams: in Hammersmith & Fulham and Kensington & Chelsea
• How long have you been working at NHG?
I joined Notting Hill Housing as a housing officer for West Kensington in September 2016.
• What can a typical day (or week) look like?
On Mondays I meet with contractors about current status of voids [vacant properties]. On Tuesdays we have a team meeting and we also see if there have been any changes to a housing management process or policy. I spend the rest of the week working through my cases and any repair disputes.
• What is the most rewarding part of your job?
Project managing a case and seeing it through to completion, with the result that a resident is very satisfied and we’re all in a better position.
• Is there a situation that you were able to resolve that stayed with you?
Winning the trust of a particular resident who was in a very dire personal situation and had issues with using the services being offered via NHG. Being able to help this resident resolve their problems was very satisfying.
• What do you do in spare time?
I have two Scottish terrier dogs who take me for walks. I also love travelling and trying the local food. I also like meeting and socialising with friends (when we’re not social distancing of course!).
• One thing you would like residents to know about housing officers?
We drink a lot of tea when visiting residents and we need a lot of patience in dealing with what can be stressful situations for both residents and staff at times.
Owen was interviewed by Colin Burns, one of our involved residents.