This page provides guidance and support for residents who receive their heating and hot water through a heat network. You can use the links below to find help with complaints, energy efficiency, financial support, independent advice and additional services for customers who may need extra support.
Complaints
If you are unhappy with any part of your heat network service, you can make a complaint using NHG’s complaints process. This explains how to raise an issue, what happens next and how we will work with you to resolve it.
Energy efficiency advice
Making small changes to how you use heat and hot water can help reduce your energy use and lower your bills. We provide advice on how to use your heat efficiently, manage your HIU and improve energy efficiency in your home.
For simple tips to help you save energy, please visit our energy-saving top tips.
Schemes, grants and benefits
You may be entitled to extra help with your heat costs. The government provides a range of schemes, grants and financial support programmes for households on low incomes or certain benefits.
These schemes may include help paying your bills, support during colder months or assistance with improving the energy efficiency of your home.