The Resource hub is where you can find all the key documents related to your heat network service. This includes important policies, guidance and agreements that explain how your heat network is managed and what you can expect as a customer.
As new documents are finalised, we will upload them below, so you always have easy access to the latest information. You will be able to view, download or save these documents at any time using the download section below.
What you can find
- Policies that explain how we manage your heat service, including areas such as debt recovery, standards of conduct and tariffs.
- The standard NHG heat supply agreement, setting out the terms and conditions of your heat service.
- Any additional documents or guidance published for heat network customers.
- All documents are currently being prepared and will appear in the download section once available.