If you need help with your heat network, please use the contact details below. This page explains who to contact depending on whether you have an emergency, a billing enquiry or a maintenance request.
Emergency repairs or outages
If you have no heating or hot water, or need to report an emergency repair, please contact your maintenance contractor directly.
- Vital: Call 020 4506 4411
- Orka: Call 020 8261 7321
These numbers are for urgent issues that need immediate attention.
Billing enquiries
For any questions about your heat bills, metering or payment:
- Visit the Insite billing directory
- Or contact NHG’s billing team via HeatNetworks-B&M@nhg.org.uk
Non‑urgent maintenance
For non‑urgent repairs, maintenance queries or to book a maintenance appointment, please contact:
Vital:
- Email: London.Reactive@vitalenergi.co.uk
- Phone: 020 4506 4411 (24/7)
Orka:
- Email: reactive@orkabs.com
- Phone: 020 8261 7321 (24/7)
NHG:
- Email: HeatNetworks-O&M@nhg.org.uk