Resident Involvement Nhg

07 Dec 2023

Proposed changes to our resident involvement offer

Since July, we have been consulting with residents to develop a new and improved involvement offer aiming to bring in new voices, be more inclusive and create positive, focused spaces for collaboration between residents and staff.

The proposed changes have been developed in response to resident feedback, the new consumer standards for the sector, and to help increase the representation of our residents in our engagement and involvement activities, particularly at a local neighourhood level. This is all aimed at improving the experience for all of our residents.

Since the proposals were shared with residents, and through the consultation period, we invited them to share their views with us in a number of different ways. We held drop-in sessions, one-to one meetings and discussed them at our existing regular resident group meetings. This included our resident involvement evaluation day on Saturday 11 November, an annual event for residents who have worked with us to help shape and improve our services.

The day was a great opportunity to show the positive impact of our commitment to involvement and collaborative working with our residents. One example was annual visits. Over a few months, residents attended visits, interviewed housing staff and gathered feedback from a wider pool of people living in our homes to find out more about the annual visit experience. Following recommendations around communication and relationship building we have seen an increase in resident satisfaction with annual visits, going from 82% in December 2022 to 90% in October 2023.

Creating better connections with our residents is one of the three strategic priorities set out in our recently published Better Together corporate strategy. We are committed to getting closer to our residents so we can see our services from their point of view and are confident that this involvement offer will result in more positive changes led by residents.