Day‑to‑Day Practicalities

Chaperone service and access to homes

How can I collect my belongings from my home?

We have the chaperone service for Amber, Opal, Ruby and Sapphire Court, which we have in operation whenever we possibly can, that is the only safe way we can allow you to return and collect items from your home.

We understand that access to your home has not always been possible in recent months. The chaperone service has been suspended at various times following trigger warnings or while additional investigations were carried out. We are working hard to reinstate the service fully as soon as it is safe to do so. When you can access your home, we encourage you to take the opportunity to remove any personal belongings that you may need or wish to keep with you, either now or further in the future.

If you’re happy for our team to pack up and move your belongings without you being there, please let us know. We are happy to do this and can deliver items to you or put into storage. Talk to the team about this option and arranging access/keys.

Will contractors be entering our homes and how will our goods be safeguarded if so?

Access to some homes may be required to continue the investigations and formulate a remediation plan, but contractors will not enter your home without your knowledge. If contractors need to enter your home, we will work with you to ensure the necessary measures are taken to safeguard your home and possessions.  

Does my home need to be empty?

Sapphire Court will need to be emptied of all belongings. We will work to help you with moving services or storage.

Due to ongoing trigger alerts and suspension of chaperone service we would urge residents to move whatever they can out of their homes when they access it.

Can you store bulky items if I don’t want to take them with me?

We can work with you to arrange storage for these bulky items which can then be accessed when you move permanently. In some cases, we might be able to provide regular access, depending on the storage provider. In cases where this isn’t possible, items can be arranged to be delivered from storage if needed.  It’s easier if you place items in storage that you don't need regular access to, such as furniture and while goods. The items you may need for the coming months, you should take to your temporary accommodation.

Can you help me with storage / packing or transferring items from my home?

If you decide you would not wish to return to live at Stratford Halo or would just like to have your furniture and belongings moved into storage, please speak to your local officer. When removing items from your home we use professional removal firms to safely pack and transport your belongings.

When will the lift be fixed in Sapphire to help with moving my items?

Our contractors are working on bringing the lift in Block F back into working order, but even while the lift is out of operation moves can still go ahead. We know some residents will have accessibility needs and we are talking to them about how we can support. 

We’re working to get the lift reinstated as soon as we can to help residents moving their belongings. 

Post and deliveries

What arrangements are in place for collecting post and parcels during the relocation period?

You should by now have arranged with Royal Mail to redirect your post to your longer-term accommodation. We will cover the cost of that service upon provision of confirmation. Concierge at Halo Tower can take in parcels, but they must be collected soon after.

Can concierge staff continue to notify residents of parcel arrivals by email, as before?

The concierge will still be able to inform you via email that a parcel has arrived, but for general mail you should set some time aside each week to visit the concierge and collect it, if you have not yet arranged to have your mail redirected.

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