This set of FAQs is an archive of live questions at 18 August 2026.
Service charges, standing charges, reimbursement of reasonable expenses, eligibility for compensation, rent and benefit arrangements, insurance requirements, buyback options, and residents’ financial rights while relocated. It also covers how NHG handles costs for remedial work, daily allowances, and support for households during temporary moves.
Which buildings are affected, how and when issues were identified, why relocation decisions were made, access arrangements, why safety advice has changed, the nature of the structural defects, what temporary and permanent solutions are being developed, and how remediation will be assessed, approved and communicated to residents.
Temporary accommodation, accessing mail and belongings, storage, responsibility for possessions, insurance, permanent rehousing options, day‑to‑day support, timelines for returning home, safeguarding during contractor access, care needs, communication with emergency contacts, and tenants’ rights while relocated.
The buyback scheme, deadlines, valuation and uplift arrangements, compensation concerns, mortgage and remortgage implications, compulsory purchase questions, lease impacts, rent and service‑charge obligations, insurance notifications, and support for those selling or relocating.
How to manage belongings during relocation, access mail and meter readings, use the chaperone service, receive daily living allowances, and understand support available in temporary accommodation. It also covers safeguarding during contractor visits, parcel arrangements, and access to confidential counselling for affected households.
If you are a tenant temporarily living away from your permanent address NHG will be responsible for council tax on your Stratford Halo home. NHG will inform Newham Council Tax billing team. Find out more.
Do you claim support for housing costs (rent) from Housing Benefit OR Universal Credit. Here's what you need to do.
Documents and presentations from recent resident meetings and letters from our third party advisors.
Information specific to residents of Amber Court
