Extra information if you rent from Notting Hill Genesis

Last updated: 03/11/2020 at 4.35pm

We want to ensure that you find suitable alternative accommodation as soon as possible to allow you to settle into a new home quickly. If no suitable solutions have been found by Monday 16 November, we will extend your hotel stay or help you secure medium-term accommodation until you find somewhere more long term.

Home loss payments

If you have lived at Paragon for more than one year (before 20 October 2019), we can offer you a one-off home loss payment of £6,500 so that you can surrender your tenancy with us and move to new accommodation as soon as possible. We will also cover reasonable removal and reconnections costs.

To further facilitate your move, we can release your deposit on your property at Paragon early. Alternatively, we can provide a deposit for your long-term accommodation which would be deducted from your home loss payment.

If you have rent arrears at the time of your surrender this may be deducted from your home loss payment or the return of your deposit.

Please talk to your caseworker if you would like to take up this offer.

Unfortunately, we aren’t able to offer home loss payments to the small number of you who have lived at Paragon for less than a year (since 20 October 2019). But our commitment to support you to move into suitable accommodation remains.

Future accommodation arrangements

We understand that certainty around your future home is important and that finding suitable accommodation elsewhere may take longer than beyond your hotel stay.

In those circumstances, we are offering you £1,200 a month from the end of your hotel stay to help you move out of the hotel and into interim accommodation. This payment will cover rent, utilities and any other costs currently included in your rent for your Paragon home.

During your stay at interim accommodation, your caseworker will continue to support you to identify any suitable long-term accommodation options.

If you have lived at Paragon for more than one year (before 20 October 2019), we will offer you a one-off home loss payment of £6,500 once you have found suitable longer-term accommodation so that you can surrender your tenancy and move to your new home. We will also cover reasonable removal and reconnections costs and can either release your deposit on your property at Paragon early or provide a deposit which would be deducted from your home loss payment.

If you have lived at Paragon for less than a year (since 20 October 2019), we can release your deposit on your property at Paragon to help accommodate your move. We will also cover reasonable removal and reconnections costs. Please note any arrears may be deducted from your deposit.

Please make an appointment by telephone with your caseworker at your earliest convenience. They will take any additional information they need to help you find alternative accommodation during this difficult time.

Where a specific housing need has been identified, please highlight any particular needs you have as well as the location and preferences that we will use to help source suitable accommodation. We will work with individual residents on a case by case basis to support residents on other alternative options.

Your named caseworker is your first point of contact for queries on your available options and support. They can also provide you with details for our welfare benefits advisors for additional advice.

Future accommodation options

Greenford Quay
Situated in Greenford in Ealing, Greenford Quay is situated beside the Grand Union Canal and just 30 minutes by tube to central London. Have a look at the the website to view it's location on a map. For a tour of the building and the types of apartments on offer please see the information for everyone page.

Grand Plaza
Grand Plaza serviced apartments feature contemporary design throughout and are conveniently located in Bayswater, W2 4AD. There is no minimum tenancy period so is a good medium-term option if needed, when you leave your hotel accommodation. For more information see the information for everyone page.

Local estate agents 

The following local estate agents are also available to help you:

Anthony James Manser

Robertson Smith and Kempson

Northfields
 
You can also perform your own search for properties in the area on Rightmove or Zoopla

Most of the information you need to know is in the main body of the website so please make sure you read all the sections relevant to you. We've also pulled together some frequently asked questions below.

FAQs