We are saddened by the fire at Neutron Tower on Saturday 12 September. Our thoughts are with the family and loved ones of the man who tragically lost his life, and with all residents whose homes and daily lives have been disrupted by this incident.
This page provides information, guidance and support for residents affected by the fire. We will continue to update this page as more information becomes available.
02/10/26
Thank you for your patience and understanding while moving and collecting belongings from your home and being matched to a suitable property. We are pleased many residents are now settled into serviced apartment accommodation and we’re working hard to make sure anyone remaining in hotels are moved to more suitable accommodation soon.
FirstPort have ongoing works at Neutron Tower, so you can currently only access the building between 9am and 6pm at weekends or 5 and 7pm on weekdays. Our team will be on site if you need support with this or transportation with your belongings
What works are taking place?
FirstPort have informed us that specialist electrical contractors are carrying out temporary electrical works to safely restore power to the building while a longer-term permanent solution is developed and implemented. This includes cabling through the building and temporary distribution boards.
On completion of these works comprehensive electrical testing will take place, followed by a Fire Risk Assessment, before any decision is made about residents returning home.
Accessing your home
The majority of the works taking place are within the building's communal areas but the contractors will need to access your home to complete electrical testing and check heat sensors. This is an important step in completing the works before you can return.
Our team will contact you to arrange access to your home. Residents can complete this online form to confirm their permission for access and express their preference (or we can talk you through this).
The options for access are:
Authorise key drop-off arrangements by Sunday 4 October to enable contractors to access your property; or
Request to accompany the contractor during the visit. (This process will take around two hours and require access to all sockets and fuse board inside your home.)
If you choose to accompany the contractor, a member of the team will contact you directly to arrange a suitable time for access. If you would prefer to drop off your keys, these will need to be provided to the Elektron Tower Concierge no later than Sunday 4 October. Keys will be stored securely and will only be used for the purpose of carrying out the required electrical testing and heat sensor inspections.
When can I move home?
FirstPort have stated the works required are expected to take approximately 7 to 10 days. This timeframe does remain subject to change, so at this point they cannot provide a date for you to return home. We will remain in close contact with them and provide updates on this.
While works are ongoing at Neutron Tower we have agreed your serviced apartment accommodation till the end of the month.
Claiming expenses
We’ve had confirmation today from insurers that residents are entitled to receive up to £250 emergency expenses (this does not include food payments/vouchers which are separate). As you know we have been paying expenses directly to you since the fire, on production of receipts to your local officer. Next week we will start to work on checking the amounts paid so far. Where we have paid less than the allocated £250 for emergency funds, the balance will be payable once we have completed this reconciliation. Please bear with us while we do this work, this does not prevent you putting in claims over the coming week for any reasonable expenses.
More information on expenses is available in our FAQs.
Support:
Our team will be located in Neutron Tower between 9am and 6pm this weekend and from 5 and 7pm weekdays to support you.
You can also reach us via e-mail to NeutronTowerResponse@nhg.org.uk or call 020 3815 0000 any time. Please reach out if you need some support.
Neutron Tower FAQs
Mental health support
The experience of having a fire where you live can be very distressing. This is a very understandable and normal response. It can include:
feeling anxious
having a low mood
disturbed sleep over a few weeks.
However, if you continue to experience these difficulties, or notice that the effects of the fire are having an impact on your mental health, there are a range of support services available to help.
Emergencies
Please contact 999 in an emergency situation affecting yourself, family or friends.
Or, if you are concerned about a loved one, please take them to A&E.
NHS 111
NHS 111, 'Option 2' for Mental Health Crisis Support is open 24 hours a day to support people living in Tower Hamlets.
The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
FirstPort – Managing Agents
NHG properties are the 56 apartments on the lower floors of Neutron Tower. If you are a rental tenant of floor 10 or above, please contact the managing agent, First Port, at their dedicated Neutron Tower resident email address: neutrontower@firstport.co.uk
Tower Hamlets Connect
Tower Hamlets Connect provides free, independent, and quality-assured information, advice, and advocacy on health, social care, and social welfare. The service helps people resolve problems early, preventing them from worsening or leading to additional support needs.
If you have been affected by the incident at Neutron Tower:
Telephone: 0300 303 6070, and select ‘#’
More information on Mental Health Services can be found on the Tower Hamlets Connect webpage.
Contact us
- Phone us at any time on: 020 3815 0000
- Email our dedicated email address: NeutronTowerResponse@nhg.org.uk