We are saddened by the fire at Neutron Tower on Saturday 12 September. Our thoughts are with the family and loved ones of the man who tragically lost his life, and with all residents whose homes and daily lives have been disrupted by this incident.
This page provides information, guidance and support for residents affected by the fire. We will continue to update this page as more information becomes available.
27/10/2026
Barratt Redrow are holding a building remediation meeting on Monday 2 November. For more information and to register to attend, either in person or online, have a look at their letter invite.
23/10/26
Thank you for your patience and understanding while being away from your home
An update for you on expenses payments that we have now received confirmation from FirstPort’s insurers that each household will be receiving £500 as a one-off payment. This is to acknowledge the disruption you have faced since having to move from your home.
This is an additional one-off payment to all households which has been paid into your existing bank account this week.
This £500 payment does not impact separate expenses for food which were paid prior to you moving into serviced apartments when you had no cooking or facilities to prepare food. We will also continue to pay reasonable out of pocket expenses which you have incurred as a result of moving from your home. These should be submitted to your local officer as usual with the relevant receipts. More information on expenses is in the FAQs section of our microsite.
What works are taking place?
FirstPort have informed us that specialist electrical contractors are carrying out temporary electrical works to safely restore power to the building while a longer-term permanent solution is developed and implemented. This includes cabling through the building and temporary distribution boards.
On completion of these works comprehensive electrical testing will take place, followed by a Fire Risk Assessment, before any decision is made about residents returning home.
More information on the programme of works was shared at FirstPort residents meeting on 19 October.
When can I return home?
FirstPort have stated the works required are more complex than first thought, at present we know they will continue into November.
We understand this is frustrating for residents but it is important they complete all essential works to make sure the building is safe and fully compliant before you return home.
As we cannot give a specific date for you to return home, we have put plans in place so you will not need to move from your serviced apartment. Our commitment is that the next time you move will be to return home to Neutron Tower and we will keep all our residents fully updated as we know more.
Accessing the building
In order to allow works at Neutron to progress quickly, we have been informed it will need to remain a secure site. This means NHG colleagues will not be on site as they have been in previous weeks, but we are still available to meet or talk to you as needed.
We are also waiting to confirm details with FirstPort of when and how you can access your home during this next period as the contractor take control of Neutron to complete the repair programme. We will update you on this as soon as we know more.
Support:
Please contact us in the usual ways via e-mail to NeutronTowerResponse@nhg.org.uk or call 020 3815 0000 any time.
Residents meeting
If you were unable to attend, you can access these to catch up on what was shared at the meeting.
Neutron Tower FAQs
Mental health support
The experience of having a fire where you live can be very distressing. This is a very understandable and normal response. It can include:
feeling anxious
having a low mood
disturbed sleep over a few weeks.
However, if you continue to experience these difficulties, or notice that the effects of the fire are having an impact on your mental health, there are a range of support services available to help.
Emergencies
Please contact 999 in an emergency situation affecting yourself, family or friends.
Or, if you are concerned about a loved one, please take them to A&E.
NHS 111
NHS 111, 'Option 2' for Mental Health Crisis Support is open 24 hours a day to support people living in Tower Hamlets.
The Helpline is free to call and available 24 hours a day including at weekends and Bank Holidays.
FirstPort – Managing Agents
NHG properties are the 56 apartments on the lower floors of Neutron Tower. If you are a rental tenant of floor 10 or above, please contact the managing agent, First Port, at their dedicated Neutron Tower resident email address: neutrontower@firstport.co.uk
Tower Hamlets Connect
Tower Hamlets Connect provides free, independent, and quality-assured information, advice, and advocacy on health, social care, and social welfare. The service helps people resolve problems early, preventing them from worsening or leading to additional support needs.
If you have been affected by the incident at Neutron Tower:
Telephone: 0300 303 6070, and select ‘#’
More information on Mental Health Services can be found on the Tower Hamlets Connect webpage.
Contact us
- Phone us at any time on: 020 3815 0000
- Email our dedicated email address: NeutronTowerResponse@nhg.org.uk