Here's everything to help you get your problem sorted.
Tips on managing condensation, guidance on cleaning, and our damp and mould policy.
This policy explains how we handle money situations when residents move out - both when someone owes us money and when we owe them money back.
This policy explains how we help residents who collect and keep lots of items in their homes (called hoarding). We want to help them stay in their home safely while making sure everyone in the building is safe too.
This policy explains how we handle requests from residents who want to have a lodger or subtenant live in their property. This policy applies to general needs and care & support tenants, as well as shared owners and leaseholders.
We provide a responsive repairs service, and we want to make sure you can enjoy living in your home. We want to ensure that you are confident speaking to us about any issues you may have in relation to the service we provide.
Some tenants have a right to purchase their home. There are three schemes through which you may be able to buy the home you’re currently renting at a discounted price.
We want to make sure that our homes are lived in by the right people. This policy explains how we stop, find and deal with tenancy fraud.
