Residents have told us that timely and clear communication is important, especially when it comes to repairs, service charges, and updates that affect your home. We’ve listened, and we’re working to improve how we keep you informed, respond to your requests, and act on your feedback.
To help us do this, please check that your contact details on MyAccount are up to date, especially your email address and phone number by Friday 21 November.
We’ll soon be sending out your estimated service charge for 2025/26, and it’s important that you receive it promptly. Having the correct contact details also means you’ll be able to share your feedback and ask any questions.
Why it matters
- Accurate information means you won’t miss important updates, time-sensitive responses, or documents.
- Having your latest email and phone number allows us to contact you quickly with crucial information, like repair and service charge updates, changes to your account etc.
- It ensures you don’t miss out on news, events, or opportunities happening in your area.
How to update your contact details
Updating your details is simple via MyAccount just follow the below steps:
- Log in to MyAccount
- Scroll down to the box ‘My Details’
- Click ‘Update My Details’
- Update any changes and when completed click ‘Update My Details’
- Alternatively, you can contact us via live chat on or call us directly
Keeping your details up to date helps us get important information to you quickly and without delays. It means we can contact you easily when something changes whether it’s about repairs, service charges, or your account and make sure we can support residents.
