We’ve updated the service charge section of our website to make it easier for residents to find the information they need. These changes are based on resident feedback and aim to improve clarity, accessibility and self-service.
What’s new?
Previously, rent and service charges were combined in a single section. We’ve now separated them so it’s easier to find the information you need about each one. This change helps make things clearer and more straightforward for residents.
This includes:
- Rent – Now has its own dedicated page with clearer information.
- Service charge – Expanded to include more detail and new pages.
- Universal credit – Updated with additional guidance.
Expanded service charge information
We know that service charge can sometimes feel confusing or unclear. Residents have told us they want more transparency and better explanations of what their charges cover. In response, we’ve significantly expanded the service charge section of our website to provide a clearer, more detailed picture of how service charges work and what they include.
This new content is designed to help residents understand their responsibilities, know what services they’re paying for and feel more confident navigating their housing costs.
The updated section includes:
- Service charge explained – A clearer overview of what service charges are and how they work.
- Core, block and estate service charges – Breaks down the types of charges and what they cover.
- Home ownership – Explains different types of home ownership and how to access your lease.
- List of service charges – A detailed glossary of charges, organised by service type.
- Legal and regulatory – Outlines the legal framework behind service charges and resident rights.
- FAQs – Answers to common questions to help residents find solutions independently.
- Service charge booklet – A downloadable guide explaining actual service and other charges.
- Universal credit step-by-step guide – Interactive support for residents applying for Universal Credit.
Why this matters
We want our website to be the first and most helpful place residents go for answers about service charges. These updates make it easier to understand what you’re paying for, how charges are calculated and where to go for further help.
Whether you're looking for a breakdown of charges or guidance on your rights, the new pages offer a central and consistent source of information.
