In April, the Regulator of Social Housing agreed our plan to ensure we regain compliance with their governance and consumer standards, following their routine regulatory inspection last year.
The plan includes 11 workstreams, each with clear outcomes that, once delivered, will enable us to regain compliance with the regulator’s governance and consumer standards.
Several of the workstreams against the consumer standard build on the foundations we’ve already established and on the progress we’ve made so far through our Better Together strategy. They include activities to improve repairs, complaints and how we deal with damp and mould, which we know are areas that matter to you.
We are making steady continuous progress across all workstreams in the regulatory compliance plan and all milestones due in quarter two of 2025-26 have been delivered. This means we have completed over 40% of the milestones in the plan.
Some key achievements this quarter are:
- We’ve launched ‘Stronger Decisions, Better Outcomes, an organisation-wide transformation project to strengthen governance, risk management, and assurance.
- The percentage of buildings with both an in-date fire risk assessment (FRA) and no overdue actions has continued to increase, rising to 90% at the end of Q2 (up from 75.7% a year ago).
- We’ve completed physical assessments (stock condition surveys) on just over 77% of our homes in the last five years (up from just over 50% of our homes at the time of inspection).
- In preparation for Awaab’s Law we’ve made a number of changes to our resources, processes and systems to ensure we adhere to the law and can provide the necessary oversight and performance reporting of damp and mould cases.
- We’ve appointed three contractors to deliver a new and improved repairs service. Over 1,000 residents and our operational colleagues helped shape the design of the new specification and contract. These new arrangements will give us the tools to monitor and manage repairs performance more effectively.
- Over 1,800 residents completed a survey, providing some great insight into how our resident involvement model is working so far and the improvements we can make moving forward.
You can read more about the progress against each of the workstreams in our plan on the regulatory compliance page.
