We’ve been notified by one of our residents of a current spate of cold calling scams by people purporting to be from a claims management company, offering a no-win, no-fee service to make a claim for disrepair against their landlord. There have been reports from other housing providers of residents being left in considerable debt as a result of signing up to claims management agreements through these calls.

These companies operate by cold calling, leaflets and social media and will claim to be calling from ‘Repairs Team’, ‘The Housing Maintenance Department’, or even ‘working on behalf of your local authority”. When asked, they will refuse to provide a genuine company name and any callback number provided will be a false number.

If you receive a call about repairs or anything to do with your property that doesn't sound right please contact your housing officer or property management officer in the first instance, who is in a better position to help you escalate issues in the appropriate way.

If you are dissatisfied with our service, feel free to raise concerns in line with our policy. Visit make a complaint page for more information.