The Resident Forum is here to make sure your voice is heard. We work together to share feedback, offer insights, and push for positive change at Notting Hill Genesis (NHG), all with the goal of making sure every resident has a decent, safe and secure home.
Our forum members have been carefully chosen to reflect the diversity of the NHG resident community. They bring a wide range of experiences and perspectives, and importantly, it’s the forum itself that decides what issues to focus on.
Front row (left to right): Emma-Louise (board member - resident) and chair of resident forum, Kautuk, Susan, Lin, Lacey, David, Ebenezer and Mary. Back row (left to right): Ian, Chioma, Rebecca, Robert, Gareth (vice-chair), Conrad and Symmie (board member - resident).
We do this by looking closely at how NHG delivers services to residents, like how repairs are handled or how complaints are resolved. Based on what we find, we make recommendations and sometimes stay involved in projects to help make sure improvements happen.
The forum meets formally six times a year, and also works in smaller subgroups between meetings. These subgroups are a great way for more residents to get involved, and we’re always looking for new voices to join us.
We’ll soon be sharing our focus areas for the next 12 months, and we’d love to hear from anyone interested in helping shape the work we do.
Together we can make a difference
We’re the bridge between residents and NHG, and we’re here to make sure your views lead to action.
Want to learn more or get involved?
Email us at: residentforum@nhg.org.uk
Our purpose
We are independent but part of NHG’s formal governance, where our role is described in three headlines:- To connect resident experiences to the board ensuring they listen, act and respond to feedback.
- To recommend service improvement projects informed by the scrutiny of performance data and resident insight and feedback.
- To provide oversight and assess the impact of the Resident Involvement and Engagement Programme.
Our terms of reference are currently being finalised and will be published soon. Please check back shortly to read more about how the Resident Forum works and what guides our approach.
Visit our document store to find a range of useful information, including our terms of reference, details of what we’re currently working on, forward plans, meeting minutes and other important documents.
We’re currently finalising this resource and it will be published soon
Want to know more about our current projects and tasks? Visit our current projects page to explore what the Resident Forum is focusing on right now.
We’re in the process of finalising this page and it will be published soon.
Find out what is happening and when with our events schedule.
Upcoming events
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