Before energy improvements can be made to your home, we need to complete an energy survey.
An accredited surveyor will inspect your property, work out what it needs, and then an accredited retrofit coordinator will use the data they provide to create your action plan with recommendations, indicative costs, and benefits.

What should I expect on the day?

The assessment will take 1-2 hours depending on how complex the construction of your house is. It's an in-depth survey which will include checking the existing insulation and ventilation installed and taking building measurements.

They'll also have a chat with you to understand what your priorities are for your home and your current energy usage.

Depending on the size of your home, the survey will likely take 60-90 minutes will include:

A set of questions: Your energy surveyor will ask you a series of questions about your home, including how it is used and any issues which you are aware of in terms of heating and energy.

Examining the home: The surveyor will check key areas where heat enters and escapes from a home like walls, lofts and windows. If you have a loft, the surveyor will need access to it to check the insulation as it’s a common area where heat is lost. Surveyors may also need to drill small holes into the external walls of some of the buildings to check whether there is any insulation in the cavity, and if so, the condition of this. Any holes drilled will be filled and made good immediately after.

They may also sketch a floor plan and take photos of your homes, externally and internally. Access will be needed to all the rooms, outside areas, electric and gas meter cupboard areas.

Air pressure tests: The surveyor may carry out an air pressure test to find out how much air normally escapes through windows, doors and your roof. This may be done at the same time as your energy survey, or part of a separate visit. The test usually involves two or three short bursts of air. You do not need to do anything other than keeping doors and windows closed and you can go about normal activities when this is done.

Who will carry out my home energy survey?

Your home assessment will be carried out by a qualified energy surveyor working for one of our delivery partners - Equans or Mulalley. You can tell that a surveyor is working for us as they will carry an ID card to show you.

What happens next?

Once we’ve assessed your property, we’ll produce a detailed home energy plan which will show:

  • An overview of the current performance of your home and how it could improve with specific energy improvements put in place.
  • The next steps for your project if you decide to start your retrofit.
  • A breakdown of the energy efficiency measures you can install in your home.
  • If you’ve provided a budget, the suggested plan will take this into account to suggest the best measures to invest in first.