What is STAIRs?
The government has introduced a new regulatory standard called the Social Tenants Access to Information Requirements (STAIRs).
STAIRs is designed to make it easier for you to find important information about your home, your landlord, and the services you receive. It aims to increase transparency for residents of privately registered providers (PRPs), such as Notting Hill Genesis, helping you better understand how we operate and enabling you to hold us to account.
The STAIRs standard mainly affects our social housing tenants and shared owners owning less than 100% of the property equity in their home.
Publication scheme
The STAIRs regulation requires us to publish certain information about how we run our business and the management or our homes under the publication scheme.
Much of the information that we are required to publish under the publication scheme is already available here on our website. For ease, we’ve organised it using the STAIRs classifications below, including links to relevant pages on our website, so all of the information you might want to view about the management of your home is easy to access, in one place.
We’ll regularly monitor and review the information included in the publication scheme to ensure its up-to-date and accurate. We’ll continue to add further information about the services we provide when required.
- About us - Documents setting out information relating to: Mission statement; vision and values; corporate
objectives - Our group structure - Documents containing your organisational structure charts identifying senior members of the organisation and key individuals – e.g. fire safety principal accountable person.
- Our committees - Documents listing your key decision-making committees and their executive functions.
- Our Executive Team - Your senior management team with biographies.
- Documents setting out your constitution and articles of association / standing orders / other organisational
governing documents. - Tenant consultation documents - Newsletters; meeting agendas and minutes; your tenant participation strategy; resident engagement policies.
- Rent collection; rent rates.
- Merger related transaction / integration costs (headline costs); financial risk assessments (as part of published plans)
- Corporate plans and objectives
- Stock profile and transfers
- Stock/asset condition data
- Inspections outcomes and ratings
- Tenant Satisfaction Measures/Annual reports to tenants
- Media releases
- Complaints handing, procedures and performance metrics; service standard
- Information request / data breach data
- Health and safety performance and assessments
- Number of evictions
- Compensation and redress
- Awaab’s law compliance
- Number of decants over a [12] month period
- Description of services, advice, and guidance for tenants.