What is STAIRs?
The government has introduced a new regulatory standard called the Social Tenants Access to Information Requirements (STAIRs).
STAIRs is designed to make it easier for you to find important information about the homes we manage, the services you receive, and us as your landlord. It aims to increase transparency for residents of privately registered providers (PRPs), such as Notting Hill Genesis, helping you better understand how we operate and enabling you to hold us to account.
The STAIRs standard mainly affects our social housing tenants and shared owners owning less than 100% of the property equity in their home.
Publication scheme
The STAIRs regulation requires us to publish certain information about how we run our business and the management of our homes under the publication scheme.
Much of the information that we are required to publish under the publication scheme is already available here on our website. For ease, we’ve organised it using the STAIRs classifications below, including links to relevant pages on our website, so all of the information you might want to view about the management of your home is easy to access, in one place.
We’ll regularly monitor and review the information included in the publication scheme to ensure it's up-to-date and accurate. We’ll continue to add further information about the services we provide when required.
- Adaptations Policy
- Allocations and lettings policy
- Anti-social behaviour
- Building safety policy
- Communal areas policy
- Compensation policy
- Complaints policy
- Damp and mould policy
- Disrepair policy
- Disposals policy
- Estate management policy
- Income policy
- Parking policy
- Pets policy
- Relocation policy
- Residential rents policy
- Repairs policy
- Safeguarding adults policy
- Safeguarding children policy
- Service charge policy
- Succession policy
- Tenancy policy
- Tenancy fraud and unauthorised occupants policy
A full list of NHG policies can be found on the policies section.