What is STAIRs? 

The government has introduced a new regulatory standard called the Social Tenants Access to Information Requirements (STAIRs).

STAIRs is designed to make it easier for you to find important information about the homes we manage, the services you receive, and us as your landlord. It aims to increase transparency for residents of privately registered providers (PRPs), such as Notting Hill Genesis, helping you better understand how we operate and enabling you to hold us to account. 

The STAIRs standard mainly affects our social housing tenants and shared owners owning less than 100% of the property equity in their home. 

Read more about STAIRs on the government website
A resident in their home joined by a housing officer.

Have your say

We’re keen to understand what types of information you are most interested in finding out more about. We have created a short survey to collect your feedback. Your input will help influence how our approach to STAIRs continues to develop.

Complete the survey now

Publication scheme 

The STAIRs regulation requires us to publish certain information about how we run our business and the management of our homes under the publication scheme. 

Much of the information that we are required to publish under the publication scheme is already available here on our website. For ease, we’ve organised it using the STAIRs classifications below, including links to relevant pages on our website, so all of the information you might want to view about the management of your home is easy to access, in one place.

We’ll regularly monitor and review the information included in the publication scheme to ensure it's up-to-date and accurate. We’ll continue to add further information about the services we provide when required.