To stay safe in your home, it's important to check the identity of all callers before you let them in. Our staff members carry identity cards with photographs that they should show you, as should representatives from other organisations such as gas and electricity companies, the local council and contractors we hire.
If you're suspicious of somebody calling at your home, do not let them in, but call the police or the organisation that they claim to represent.
Please watch out for suspicious emails and other online scams, especially those asking you to click on links. They are often created by criminals pretending to be a recognised organisation to trick you into sharing personal information.
If you receive any unusual emails that appear to be from Notting Hill Genesis or any organisations associated with us, please let your local officer know in the first instance. The easiest way to get in touch is via My Account. Do not click on any links in the email.
Should we become aware of any cyber attacks against us which have compromised the data we hold about you, we would contact you directly.
You can find more information about cyber-crime here.
Where we know about specific attempts at fraud, either locally or nationally, we will include them on our known attempts at fraud page.