We have policies and procedures in place to ensure we meet the requirements set by our regulators. We monitor and review our policies consistently, and adapt or update them when necessary.
Below are a few of our key policies at Notting Hill Genesis.
If you don’t see what you’re looking for, don’t hesitate to get in touch and request a policy.
Modern slavery statement
Published on: 07/04/2021
File size: 131.38 KBView PDF Document
Equality, diversity and inclusion policy
Published on: 06/04/2021
File size: 130.22 KBView PDF Document
Hate incidents and crime policy
Published on: 17/02/2021
File size: 137.44 KBView PDF Document
Complaint handling code
NHG’s self-assessment against the Housing Ombudsman’s Complaint Handling Code
Published on: 23/12/2020
File size: 160.74 KBView PDF Document
Allocations and lettings policy
Published on: 09/08/2021
File size: 174.88 KBView PDF Document
Resident involvement rewards and recognition policy
Published on: 28/10/2021
File size: 265.74 KBView PDF Document
Compensation and goodwill gestures policy
Published on: 21/08/2020
File size: 101.73 KBView PDF Document
Anti-bribery policy
We do not tolerate bribery or corruption in any form.
Published on: 27/04/2021
File size: 118.15 KBView PDF Document