We have policies and procedures in place to ensure we meet the requirements set by our regulators. We monitor and review our policies consistently, and adapt or update them when necessary.
Below are a few of our key policies at NHG.
If you don’t see what you’re looking for, don’t hesitate to get in touch and request a policy.
Compensation and goodwill gestures policy
Published on: 21/08/2020
File size: 101.73 KBView PDF Document
Anti-social behaviour policy
Clear guidelines on how we define and tackle anti-social behaviour (ASB)
Published on: 21/01/2019
File size: 157.4 KBView PDF Document
Slavery and human trafficking statement
We are committed to doing what we can to combat slavery and human trafficking
Published on: 02/02/2017
File size: 188.59 KBView PDF Document
Tenancy policy
The framework under which we let and manage homes.
Published on: 01/03/2016
File size: 151.65 KBView PDF Document
Domestic abuse policy
We have a zero tolerance attitude towards domestic abuse.
Published on: 21/05/2019
File size: 148.12 KBView PDF Document
Complaints and compliments policy
Our approach to managing complaints
Published on: 11/06/2019
File size: 159.32 KBView PDF Document
Anti-bribery, gifts and hospitality policy
We do not tolerate bribery or corruption in any form.
File size: 216.25 KBView PDF Document
Resident involvement rewards and recognition policy
Published on: 04/11/2020
File size: 80.99 KBView PDF Document