We know when you report repairs it is important we can get the right people to you, at the right time to deliver the right fix, first time. To help us achieve this we work with trusted partners across the city, and it is their teams you will see coming to your properties.

Wates Property Services

Covering our West region

Cardo

Covering our North region

Axis

Covering our East region

We have carefully selected these partners based on, not just their skills and knowledge, also their shared vision and approach to putting customers first.  

When they visit each repair opertive will have an id badge with both the Notting Hill Genesis logo and their relevant company logo, plus their picture and name. If you are ever uncertain and want to confirm this with us, please call us the Customer Service Centre, or review the details in MyAccount.  

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Repair responsibilities for rented properties

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Repair responsibilities for leasehold properties

Download the guide to tenant maintenance responsibilties