We wrote to you on 17 December to confirm arrangements for installing a new mechanical ventilation with heat recovery (MVHR) unit in your homes. The replacement programme will begin as planned January 2022, starting with five pilot properties during the week commencing 10 January 2022. Appointments for the remaining homes will be made from Monday 17 January onwards.
Please make an appointment with United Living, who are carrying out the replacement programme for us, by calling their resident care team on 01322 618270 between 8.30 am and 4.30pm, Monday to Friday. Their office will be closed over Christmas from 4.30pm on Thursday 23 December and will reopen on Tuesday 4 January at 8.30am.
United Living will book in two homes a day from Monday 17 January on a first-come, first-served basis. Work will be completed between 8am and 5pm, Monday to Friday, and we anticipate the whole programme being complete by May 2022.
If you are available on multiple dates, please tell the resident care team when you call – if the programme can be progressed more quickly, they may be able to start works on your property sooner if they know you are available. Similarly, if other residents need to delay their works, yours could be brought forward.