Notting Hill Genesis (NHG) is committed to ensuring the highest standards of competence and conduct and we understand our obligations in relation to the Competence & Conduct Standard for Social Housing 2026.
Our Commitment
We are committed to providing high-quality, safe and respectful housing services. We recognise that the skills, knowledge, experience and behaviour of all employees are essential to delivering excellent services and positive outcomes for our residents. To achieve this, we ensure that employees involved in delivering housing services are appropriately trained, supported and developed to carry out their roles effectively. We promote a culture of professionalism, accountability, continuous learning and respect for residents.
Standards of Conduct
We expect all our employees to uphold the mission and values of NHG and to always uphold the highest standards of behaviour. Specifically:
Treat residents, colleagues and partners with dignity, fairness and respect
Act honestly, professionally and with integrity
Listen to residents and respond appropriately to concerns and feedback
Take responsibility for their actions and decisions
Promote equality, diversity and inclusion
Comply with our policies, values and Code of Conduct
NHG’s mission and value statement is available here.
Standards of Competence
We will support all of our employees in being the best they can be and providing them with professional support and opportunities required to comply with the standard, specifically we will:
Ensure employees have the skills, knowledge, experience and behaviours required for their role
Provide appropriate induction, mandatory training, role-specific learning and continuing professional development opportunities
Support colleagues to obtain and maintain professional qualifications where required
Regularly review our colleagues’ performance, competence and development needs through supervision and appraisal processes
Address performance or competence concerns promptly and fairly
Maintain appropriate records of training, qualifications and professional development
Contractors and Service Providers
Where services are delivered on our behalf, we take reasonable steps to ensure that contractors and service providers employ appropriately skilled and competent individuals who meet our expectations for service quality and professional conduct.
Resident Involvement
We value the views of our residents and will provide opportunities for them to influence and scrutinise our approach to colleague competence and conduct. Resident feedback, complaints, compliments and engagement activities help us shape learning, development and service improvement priorities.