10 Feb 2023

A day in the life of an aids and adaptations officer

We are continuing our series in which we sneak a peak into several job roles in the organisation. Today, we have a look at a typical day in the life of aids and adaptations officer, Michele who has worked with Notting Hill Genesis for over 25 years.

Why and when did you join NHG?

I initially joined as a receptionist in August of 1996 on a temporary contract. I applied for a permanent job in April 1998 as a receptionist/office administrator. I then applied for different jobs through the years but I always had an interest in social Care, so the adaptations officer role seemed a good fit for me.

What is your role?

I am an adaptations officer. I am responsible for carrying out all major adaptations in the North and East areas across the organisation. I oversee the installation of adaptation works, such as, level access showers, stair lifts and ceiling track hoists.

What can a typical day(s) or week look like?

I am mainly office based. A typical day would be replying to emails and giving authorisation to the home improvement agency for works they are carrying out. Liaising with occupational therapists, social services, contractors and consultants. I pay invoices and chase unpaid invoices.

What do you find the most rewarding?

Seeing what a difference an adaptation can make to a resident. It gives them independence and enables them to carry on living in their own home.

What are the frustrations?

There is a lot of admin required, which often causes delays. 

What do you do in spare time ?

With five children and 12 grandchildren I don’t get much spare time but when I do, I enjoy travelling, going to the cinema, and puzzling.

Is there a situation that you were able to resolve that stayed with you?

We had a resident with an autistic child who loved going into the garden but couldn’t because the garden wasn’t safe. We arranged for the garden to be levelled and installed a safe grass area and added some steps. It meant the child would be able to play in safety.

One thing you would like residents to know about a being the in the aids and adaptations team?

It’s such a rewarding job and we will always try to help where we can so never be afraid to ask.

Funniest thing a resident has said to you?

I had one resident who wanted some kitchen adaptations but then she went on to ask me for a dishwasher, washing machine and cooker.