Who’s eligible?

Your eligibility is determined by your local authority. Please contact your local council to learn which housing options are available to you. The council will assess your needs and nominate you to one of our properties if it is suitable.

We often house people who are able to live alone but have found themselves in a difficult situation. They may be:

  • on a low income
  • homeless
  • living in inadequate conditions
  • living in conditions that are seriously damaging to health
  • suffering from harassment
  • suffering racial harassment
  • separated from family because of a marital breakdown or domestic violence.

Once you have been referred to us, we will arrange an assessment interview with one of our housing officers.


The cost depends on borough and size of property, but is less than the market rate. We always check the affordability of properties before we allow new residents to sign up with us.

Where will I be housed?

We have properties all across London. Where you are housed depends on the borough in which you apply for housing. Some types of property (such as family homes) are more likely to be available in outer London boroughs.

How long can I stay?

The length of time you are eligible to stay in a property depends on the type of tenancy you hold. If you are a new resident with us, you will usually sign a “probationary tenancy” of one year. This can be extended at the end of this period if you have fulfilled our expectations of living in the property (e.g. paid your rent on time and looked after the property).