Next week we will be holding two online meetings where residents will be able to find out more about the structural issues affecting their building, the plans to fix them, and as any questions on the subject.

Invitations were sent out via email on Friday 13 February and you were given the chance to register your interest in attending. Thank you to the dozens of you signed up to join. If you would like to attend and haven't yet registered please do so using the links above.

These two meetings are focused on the structural and safety issues and our current understanding of the path towards fixing them. There will be other meetings over the coming weeks to discuss other issues such as service charges, insurance and the chaperone service.

We head an online meeting for leaseholders to discuss the buyback offer we’ve developed for them on Tuesday 10 February. A recording of the presentation section of the meeting has been posted onto the documents and recordings page of this microsite, along with the presentation itself.

Thank you for everyone who attended the session, which was very productive for both residents and NHG.

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Stratford Halo FAQs

We have answered some of the questions put to us by residents in the FAQs below. We will add to it as more questions are submitted and answered.
Frequently asked questions icon

Stratford Halo Buyback FAQs

We have answered some of the questions about the buyback scheme for leaseholders in the FAQs below.
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Housing benefit and Universal Credit support

Do you claim support for housing costs (rent) from Housing Benefit OR Universal Credit. Here's what you need to do.
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Council tax support

If you are a tenant temporarily living away from your permanent address NHG will be responsible for council tax on your Stratford Halo home. NHG will inform Newham Council Tax billing team. Find out more.

Contact us

  • A dedicated resident support hub is in place in the reception of Halo Tower.
  • Each household to be relocated will have a resident liaison officer.
  • We have a 24-hour hotline number 020 3815 0333
  • You can email us via your assigned address for non-urgent enquiries.

Sapphire Court

All residents - hotline@nhg.org.uk

Ruby and Opal Court

General needs and leasehold residents - operationshotline@nhg.org.uk
Folio London residents - foliohotline@nhg.org.uk

Amber Court

All residents - hotline@nhg.org.uk